Summary
Overview
Work History
Education
Skills
Timeline
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Goldie Davis

Linden,TX

Summary

Adept at driving sales growth and enhancing customer satisfaction, I leveraged inventory management and POS systems operations skills at AutoZone to significantly increase parts sales. My ability to train teams and collaborate effectively, alongside a knack for streamlining processes, consistently met and exceeded sales targets.

Overview

13
13
years of professional experience

Work History

Parts Sales Manager

AutoZone
02.2022 - Current
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Ordered parts for customers, repair shops, and service departments for use in equipment.
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Supervised and trained staff on product knowledge and customer service.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.

Retail Service Specialist

O'Reilly Auto Parts
07.2016 - 08.2021
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Streamlined inventory management for improved product availability and reduced waste.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
  • Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
  • Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
  • Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
  • Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
  • Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
  • Monitored stock levels proactively throughout shifts—anticipating restocking needs before items depleted—to avoid disappointing customers searching for specific sizes or colors.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Processed customer payments, generated bills, and filled out warranty cards.
  • Attended to customer complaints and processed product return or replacement requests.

Cashier

EZ Mart Stores
07.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Walmart
09.2012 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Cashier

Dairy Queen
07.2012 - 09.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Pic N Pay
08.2011 - 07.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Mcleod High School
Mcleod, TX
05.2011

Skills

    • Sales Promotion
    • Ordering parts
    • Customer Service
    • Improving customer satisfaction
    • POS systems operations
    • Inventory Restocking
    • Inventory Management
      • Coordinating paperwork
      • Returns processing
      • Purchasing oversight
      • Teamwork and Collaboration
      • Multitasking
      • Staff Training and Development
      • Sales Targeting

Timeline

Parts Sales Manager

AutoZone
02.2022 - Current

Retail Service Specialist

O'Reilly Auto Parts
07.2016 - 08.2021

Cashier

EZ Mart Stores
07.2015 - 06.2016

Cashier

Walmart
09.2012 - 01.2014

Cashier

Dairy Queen
07.2012 - 09.2012

Cashier

Pic N Pay
08.2011 - 07.2012

Mcleod High School

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Goldie Davis