GOLDIE SINGER
Client Success And Sales Manager
Denver,CO
Summary
Dynamic Client Success Manager offering over 4 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures, and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
4
4
years of professional experience
Work History
Client Success Manager
SiteStaff Chat
Denver, CO
07.2021 - Current
- Held monthly reviews to evaluate customer problems, implement resolutions and follow up with clients to manage additional problems and maintain satisfaction.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Promoted sales and renewals of Live Chat and Chat Bot services to achieve revenue targets, bringing in $65,000 in monthly recurring revenue year.
SENIOR SALES MANAGER
HelloFresh
Dallas, TX
06.2020 - 12.2020
- Demonstrated flexibility and led the reform and development for a new proof of concept for programs and sales presentations representing a rapid shift in sales operating models from event-based marketing - in quick response to the changing environment related to the Covid-19 pandemic
- Owned recruiting, training, and developing new and current team members in Texas, Colorado, Arizona, California, Oregon, and Washington to obtain sales goals using technical tools in the new innovative, virtual environment
- Advised through a key role and drove overall strategy and implementation of scalable sales processes for the national sales team to drive average sales higher while minimizing CAC (Customer Acquisition Costs)
- Led the team with consistent customer retention rates 20% higher than all national offices
- Managed, developed, and facilitated the professional development of a team of 15 and onboarded/trained over 50 new hires in 6 months
- Developed a more effective onboarding and training program that enabled new hires to immediately double their weekly sales goals; increased employee retention by 50
SALES MANAGER
HelloFresh
DALLAS, TX
07.2018 - 06.2020
- Cultivated a higher quality customer base through improved employee trainings and incentive programs and a refreshed long-term customer retention strategy
- Managed recruitment, training, and development of new and existing development team leaders, brand ambassadors, and other sales members through innovative and engaging in-office, one-on-one, and field training scenarios
- Utilized national data to create an implement strategic plans to increase customer retention and minimize CAC
- Managed the generation of opportunities and B2B efforts to create more than 600 hours of market and sales events
- Delivered over 1000 new customers in one month with an average of 700-800 per month
- Successfully broke a record as the Highest Team Sales Average and placed in the Top 5 of 19 offices, nationally
SALES TRAINER & BRAND AMBASSADOR
HelloFresh
DENVER, CO
12.2017 - 06.2018
- Developed a sales force with a focus on in-office, in-field, and event sales tactics to support the company in promoting and selling HelloFresh and related brands to new demographics through unique face-to-face interactions at local events, festivals, malls, and gyms
- Served an integral role in engaging with potential customers while exceeding weekly sales goals
- Advised on improved training techniques
- Maintained a personal sales average 160% higher than the weekly quota
- Developed channel partners and B2B focused marketing through online research to create new leads and manage an event and sales pipeline that resulted in 12-18 hours of new opportunities per week
Education
Bachelor of Business Administration (B.B.A - Accounting
University of Oklahoma
Skills
Customer service and support
Revenue Generation
Business operations knowledge
Growth Strategies
User feedback
Business analytics
Client relationship management
Client renewals and prospecting
Direct sales
Coaching and mentoring
Review of contracts
Accomplished manager
Sales Reporting
Sales presentations
Solution selling
Sales processes
Strategic planning
Verbal and written communication
Hobbies
Science, Skiing, Great Food.
Timeline
Client Success Manager
SiteStaff Chat
07.2021 - Current
SENIOR SALES MANAGER
HelloFresh
06.2020 - 12.2020
SALES MANAGER
HelloFresh
07.2018 - 06.2020
SALES TRAINER & BRAND AMBASSADOR
HelloFresh
12.2017 - 06.2018
Bachelor of Business Administration (B.B.A - Accounting
University of Oklahoma