Goldyn Snead
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
VALLEY Hospitality
01.2023 - 11.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
Harte Hanks
05.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Team Leader
Zaxbys
08.2021 - 05.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Education
BBA - Business Administration
Georgia State University
Atlanta, GA05.2026
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2022
Skills
- Paperwork Processing
- Reading Comprehension
- Technical Support
- Customer Relations
- Critical Thinking
- Call Center Operations
- Clerical Support
- Computer Proficiency
- Customer Service
- Conflict Resolution
- Active Listening
- Analytical Thinking
- Key Performance Indicators
- Teamwork and Collaboration
- Communication
- Time management
Timeline
Front Desk Agent
VALLEY Hospitality
01.2023 - 11.2023
Customer Service Representative
Harte Hanks
05.2022 - 01.2023
Team Leader
Zaxbys
08.2021 - 05.2022
BBA - Business Administration
Georgia State University
High School Diploma -
Chamblee Charter High School
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