Goley Gail
Hampton Bays
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The Palm Restaurant. Proven ability to enhance guest experiences through effective relationship management and high-volume dining expertise. Adept at cash handling and beverage preparation, consistently delivering quality service in fast-paced environments.
Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2024
2024
years of professional experience
Work History
Server/Bartender
The Palm Restaurant
2023 - 06.2023
- Provided exceptional customer service by promptly greeting and seating guests.
- Assisted in taking orders and delivering food and beverages efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely preparation of meals.
- Learned menu items thoroughly to provide accurate recommendations to customers.
- Engaged in ongoing training opportunities to develop skills and improve service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Bamboo Restaurant
Michael Gluckman
06.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marys Pizza and Pasta
Bill
01.2019 - 03.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Il Mulino
Il Mulino
01.2018 - 10.2018
- Trained and mentored junior staff, promoting skill development and knowledge sharing.
- Analyzed performance metrics, identifying areas for operational enhancements.
- Facilitated team meetings to align objectives and drive strategic initiatives forward.
- Managed project timelines, ensuring deliverables met quality standards and deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate of Science - Liberal Arts Pre Reqs For Nursing
Suny Farmingdale
Farmingdale, NY02-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- High volume dining
- Order accuracy
- Sales techniques
- Food safety practices
- Table bussing
- Performance improvement
- Relationship management
- Point of sale operation
- Guest relations management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
Timeline
Bamboo Restaurant
Michael Gluckman
06.2022 - 03.2023
Marys Pizza and Pasta
Bill
01.2019 - 03.2021
Il Mulino
Il Mulino
01.2018 - 10.2018
Server/Bartender
The Palm Restaurant
2023 - 06.2023
Associate of Science - Liberal Arts Pre Reqs For Nursing
Suny Farmingdale