GOLIATH SAKALA
Lynnwood,WA
Summary
Experienced clinical research coordinator skilled in adhering to study protocols, standard operating procedures, and good clinical practices. Strong problem-solving abilities with meticulous attention to detail. Bringing several years of clinical practice coordination experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quest Diagnostics
Mount Vernon, WA
08.2022 - 06.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Registered patients by verifying records to update computer system and patient charts
- Coordinated with patients and healthcare professionals to meet patient needs
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
- And schedule patient appointments.
Referral Coordinator
Loyal Source Government Services, LLC
Pecos, TX
12.2021 - 06.2022
- Organized patient charts, gathering medical histories, lab results, and consent forms.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Accurately entered immunization data into TX immunization registry (immTrac2)
- Managed the entire referral process from the primary provider to the final appointment.
- Accurately maintained patients' records of all patient referrals, including data entry into the electronic health record.
- Followed up on referrals to ensure patients have attended their appointments.
- Worked with insurance companies to handle claims related to referrals.
- Ensured that all referral processes were processed in compliance with HIPAA guidelines.
- Maintained patients' privacy and confidentiality.
- Scheduled transportation to referral appointments, and back to the camping site.
- Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
- Attended conferences and seminars related to new developments in the field of patient referral coordination.
Covid Research Phlebotomist
University of Washington Medical Center
Seattle, WA
05.2021 - 12.2021
- Coordinated field locations with hospital departments to meet patient service requirements.
- Scheduled participants appointments
- Acquired research data alongside research staff and public health collaborators.
- Assisted research nurses and research collaborators by collecting specimens in households, pop-up sites, and survey sites.
- Performed quality control tests on collected specimens.
- Utilized electronic devices, such as tablets and REDCap software, to collect demographics, symptom assessments, medical history, socioeconomic factors, and behavioral factors related to Covid exposure.
- Processed samples accurately and efficiently.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to the research protocol to assess eligibility of survey participants, obtain informed consent, and ensure compliance with research protocol of survey staff and external collaborators.
- Collaborated with patients, families, and healthcare providers.
Regulatory Affairs Associate
AbbVie Pharmaceutical co
North Chicago, IL
02.2020 - 05.2020
- Reviewed and evaluated technical and scientific data and reports required for submission in support of AbbVie drug products.
- Tracked the status and progress of regulatory documentation to the FDA.
- Reviewed, edited, and proofread regulatory documentation.
- Assisted in preparing and reviewing labeling, SOPs, and other departmental documents.
- Compiled, under supervision, regulatory documents for submission to FDA and ministries of health.
- Participated as an active team member of the project team.
- Compiled and prepared responses to regulatory authorities' questions in good time.
- Maintained regulatory files in a format consistent with AbbVie and FDA requirements.
Insurance Verification Specialist
ADVOCATE LUTHERAN GENERAL HOSPITAL
Park Ridge, IL
04.2019 - 02.2020
- Updated patient and insurance data and input changes into company computer system
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits
- Accessed third-party insurance databases to identify coverage of benefits
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Phlebotomist
QUEST DIAGNOSTICS
Schaumburg, IL
04.2019 - 10.2019
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
- Identified patients using proper procedures prior to specimen collection
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Delivered quality patient services as an in-office phlebotomist.
Insurance Verification Representative
AMITA HEALTH
LISLE, IL
11.2018 - 04.2019
- Updated patient and insurance data and input changes into company computer system
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits
- Navigated through multiple online systems to obtain documentation
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Checked documentation for appropriate coding, catching errors and making revisions.
Insurance Verification Specialist
NTL LABORATORY
DES PLAINES, IL
01.2017 - 08.2018
- Updated patient and insurance data and input changes into company computer system
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Phlebotomist
NORTH SHORE UNIVERSITY HEALTH SYSTEM
12.2016 - 05.2018
- Collected specimens according to established procedures, which included, but not limited to, drug screens, biometric screening, and insurance exams
- Administered oral solutions according to established training
- Researched test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Completed all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
- Entered billing information and collect payments when required, including the safeguarding of assets and credit card information
- Performing data entry and processing specimens including, labeling, centrifuging, splitting, and freezing specimens as required by test order.
Pre-Analytical Laboratory Technician
THE UNIVERSITY OF CHICAGO HOSPITAL
CHICAGO, IL
08.2011 - 01.2017
- Sterilized the laboratory room
- Prepared lab for daily operations by stocking materials and equipment
- Disposed of laboratory materials and samples using well-established guidelines and instructions
- Used time management and adaptability skills to prioritize and run multiple tests
- Prepared specimens and forms for transport to outside laboratories
- Collected and organized data to perform data analysis and prepare technical reports
- Performed daily housekeeping tasks driving efficient laboratory operations
- Collected, labeled and stored lab samples according to laboratory specifications.
Phlebotomist
GOOD SHEPARD HOSPITAL
BARRINGTON, IL
02.2007 - 08.2011
- Performed phlebotomy for inpatient pre-diagnostic services
- Prepared specimens for testing in clinical labs or shipment to reference lab
- Received specimens, assessed for quality, and verified missing information
- Performed waived tests
- Verified and identified patients' information before sample collection, blood draws
- Followed Order of Collection
- Responded to telephone inquiries for test results and specimen collection requirements
- Operated centrifuges, faxes, phones.
Education
Bachelor of Science - Public Health
Lake Washington Institute of Technology
Kirkland, WAAssociate of Applied Science - Health Information Technology
Oakton Community College
Associate of Applied Science - Clinical Research - Clinical Trail Management
Advanced Clinical Research
Seattle, WASkills
- Clinical Research
- Clinical Trials
- Good Clinical Practice GCP
- Clinical Operations
- Communications
- ICH
- Site Management
- Documentation and Reporting
- Progress Tracking
- Hematology Data Analysis
- MS Office
- Quality Assurance Standards
- Data Gathering and Organization
- Relationship Building
- Written Communication
- Microsoft Word
- Organization and Time Management
- Task Prioritization
Certification
- Certified Clinical Research Associate (CRA), Certified Clinical Research Professional Society
- Registered Health Information Technician, AHIMA
- Certified Coding Specialist, AHIMA
- Registered Medical Assistant. WA
- CPR
Activities
- Member, American Society of Clinical Pathology (ASCP)
- Member, American Health Information Management Association (AHIMA)
Timeline
Patient Service Representative
Quest Diagnostics
08.2022 - 06.2023
Referral Coordinator
Loyal Source Government Services, LLC
12.2021 - 06.2022
Covid Research Phlebotomist
University of Washington Medical Center
05.2021 - 12.2021
Regulatory Affairs Associate
AbbVie Pharmaceutical co
02.2020 - 05.2020
Insurance Verification Specialist
ADVOCATE LUTHERAN GENERAL HOSPITAL
04.2019 - 02.2020
Phlebotomist
QUEST DIAGNOSTICS
04.2019 - 10.2019
Insurance Verification Representative
AMITA HEALTH
11.2018 - 04.2019
Insurance Verification Specialist
NTL LABORATORY
01.2017 - 08.2018
Phlebotomist
NORTH SHORE UNIVERSITY HEALTH SYSTEM
12.2016 - 05.2018
Pre-Analytical Laboratory Technician
THE UNIVERSITY OF CHICAGO HOSPITAL
08.2011 - 01.2017
Phlebotomist
GOOD SHEPARD HOSPITAL
02.2007 - 08.2011
Bachelor of Science - Public Health
Lake Washington Institute of Technology
Associate of Applied Science - Health Information Technology
Oakton Community College
Associate of Applied Science - Clinical Research - Clinical Trail Management
Advanced Clinical Research
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