GILBERT E. OLIVAS
Hollywood,FL
Summary
Talented professional, considered, knowledgeable leader, and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Highly skilled at building lasting relationships at all levels.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Program Coordinator
Hispanic Unity of Florida, HUF
Hollywood, FL
04.2021 - Current
- Directed day-to-day operations of Citizenship education program and supervised support staff to delegate assignments and evaluate performance.
- Led onboarding activities for +2000 clients per year looking for services.
- Provided ongoing direction and leadership for program operations and program development from conception through successful execution.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Prepared monthly and quarterly reports on service trends for upper management and grantor.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Provided personalized service to clients, perform screening, determine eligibility and complete their documentation for applicable benefit.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Program and Administrative Assistant
Hispanic Unity Of Florida, HUF
Hollywood, FL
03.2019 - 04.2021
- Supported planning and coordination of Citizenship Program and associated activities.
- Assisted Program Director with planning and coordinating day-to-day and special program activities.
- Served over 2000 clients per year and gathered information, entered details into computer tracking spreadsheets, documents and databases.
- Managed both digital and physical filing systems and retrieved documents as required.
- Improved success of program by making proactive adjustments to operations.
- Educated each staff member on program procedures and operational structures.
- Drafted agendas, recorded minutes and created documents for meetings.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Maintained budgets and estimates and documented services and collection of fees to mitigate financial disparities and aid senior leadership.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Account Manager
AT&T Corporation
Fort Lauderdale, FL
07.2018 - 03.2019
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Managed over 50 accounts per day and assure retention.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new products and services and updated account information to maintain high standards of client service.
Hospitality and Operations Manager
SCS Clean Inc
Miami, FL
04.2016 - 07.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Provided service to 5 stars hotels in Miami.
Operations Manager
SITEL
Managua, Nicaragua
12.2013 - 03.2016
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Increased sales by 15%.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Paralegal Certification - U. S. Law
Florida International University (FIU)
Miami, FL 05.2019 - 09.2020
A Bachelor’s - Agribusiness Operations
Universidad Nacional Agraria
Managua, Nicaragua 01.2006 - 11.2012
Skills
- Attention to Detail
- Critical Thinking
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Client Advocacy
- Administration and Reporting
- Project Coordination
- Policy Development and Enforcement
Additional Information
- Referrals - Available upon request.
Timeline
Program Coordinator
Hispanic Unity of Florida, HUF
04.2021 - Current
Paralegal Certification - U. S. Law
Florida International University (FIU)
05.2019 - 09.2020
Program and Administrative Assistant
Hispanic Unity Of Florida, HUF
03.2019 - 04.2021
Account Manager
AT&T Corporation
07.2018 - 03.2019
Hospitality and Operations Manager
SCS Clean Inc
04.2016 - 07.2018
Operations Manager
SITEL
12.2013 - 03.2016
A Bachelor’s - Agribusiness Operations
Universidad Nacional Agraria
01.2006 - 11.2012
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