Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Golnoosh Hosseini
Irvine,CA
Summary
Overview
4
years of professional experience
Work History
The MeltIrvine, CA
Crew Member
01.2020 - Current
Job overview
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Explained current promotional information and items to patrons.
- Assisted patrons in making menu selections.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Directed patrons to restrooms and other amenities within facility.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Irvine Valley CollegeIrvine, CA
Associate of Arts from Music
05.2020
University Overview
Skills
- Maintenance and Repair
- Customer Service
- Landscaping and Groundskeeping
- Crew Leadership
- Flexible Schedule
- Salesmanship
- Customer Engagement
- Complex Problem-Solving
- Menu Memorization
- Food Preparation
- Performance Improvement
- Stocking and Replenishing
- Teamwork and Collaboration
- Ordering Procedures
- Safe Food Handling
- Sales Expertise
- Cleaning and Sanitizing
- Willingness to Learn
- Team Contributions
- Supplies Monitoring and Restocking
- Production Line Work
- Verbal and Written Communication
- Clear Communication
- Product Promotion
- Line Efficiency
- Taking Orders
- Telephone Etiquette
- Workplace Efficiency
- Multilingual
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Korean
Professional
Spanish
Limited
French
Limited
Timeline
Crew Member
The Melt
01.2020 - Current
Irvine Valley College
Associate of Arts from Music
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