Gomathy K Umadevi
Leander
Summary
Detail-oriented professional with a solid background in invoice processing and compliance auditing. Expertise in dispute resolution and streamlining operational workflows. Proven ability to foster client relationships and lead teams to enhance service quality and satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Billing Representative
JB Hunt
Lowell
11.2016 - 01.2025
- Verified and resolved disputes, finalizing all Whirlpool invoices promptly.
- Edited and processed Whirlpool loads, ensuring accuracy in payroll invoices.
- Utilized Penske online payment system to review transactions, streamlining payment processes.
- Conducted audits to ensure compliance and identify discrepancies in load records.
- Led team in resolving operational challenges, fostering collaboration and efficiency.
Office Technician
JB Hunt
Lowell
12.2009 - 11.2016
- Executed processing, auditing, and invoicing of Whirlpool loads, ensuring accuracy and adherence to timelines.
- Monitored operational workflows, identifying areas for enhancing load management.
- Developed invoicing process that increased customer satisfaction through reliability.
Substitute Teacher
Springdale School District
Springdale
10.2003 - 01.2006
- Managed classroom dynamics effectively, promoting a respectful and inclusive atmosphere for all students.
- Established a supportive educational environment by implementing effective classroom management techniques.
- Adapted instruction to meet diverse learning needs, ensuring all students engaged and understood material.
Education
Master of Arts - English Literature
Manonmaniam Sundaranar University
India04-2002
Post Graduate Diploma - E-Commerce
National Literacy promotional council
India01-2002
Bachelor of Arts - English Literature
Manonmaniam Sundarnar University
India04-2000
Skills
- Invoice processing
- Billing software proficiency
- Accounting expertise
- Client retention
- Dispute resolution
- Quality assurance
- Data analysis
- Process improvement
- Operational workflows
- Time management
- Problem solving
- Team leadership
- Effective communication
- Attention to detail
- Interpersonal relationship building
- Interpersonal relationship building
Accomplishments
- While working at JB Hunt I improved billing accuracy by implementing streamlined auditing processes.
- I also mentored team members reducing average error rates across the department by 10%.
References
Available upon request
Timeline
Senior Billing Representative
JB Hunt
11.2016 - 01.2025
Office Technician
JB Hunt
12.2009 - 11.2016
Substitute Teacher
Springdale School District
10.2003 - 01.2006
Master of Arts - English Literature
Manonmaniam Sundaranar University
Post Graduate Diploma - E-Commerce
National Literacy promotional council
Bachelor of Arts - English Literature
Manonmaniam Sundarnar University