GOMATIE BRIJRAJ
Schenectady,NY
Summary
Exceptional Operations Manager with 8+ years of progressive experience at Horizon Bradco, showcasing an analytical acumen in managing Business Operations, enhancing customer satisfaction, and driving digital transformation. Demonstrated efficiency in organizational development and financial management, resulting in a 31% revenue increase. Proficient in data validation, payment processing, and maintaining account profitability. Aspires to leverage these skills to further enhance business operations and developing high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
Horizon Bradco
11.2021 - Current
- Manage the Operations for 17 States along the east coast USA, which shows a 31% increase in revenue growth during my continued tenure
- Oversee safety performance of multiple facilities
- Relentless focus on safety to include daily email communication, reducing number of OSHA recordable by 66% and improve driver safety score
- Full PnL responsibility of $20M+
- Reduce days inventory on-hand 10% while increase first time fix and customer satisfaction
- Ensuring financial goals are met and budgetary restrictions are satisfied
- Upgraded talent at all levels of the organization- Quality VS Quantity
- Reduce voluntary turnover by more than 30% and increase employee retention
- Design and instituted recognition programs to improve moral and drive efficiency
- Build an organization that is customer focused, employee driven, and with strong financial results.
Customer Service Manager
Horizon Bradco
08.2018 - 11.2021
- Achieve 94% customer retention among top 50 customers in 2020
- Streamline and direct key stake holders communication
- Initiate and present customer Quarterly Business Reviews (QBR) to top 10 customers to show account health and level of service provided by Horizon Bradco
- Developed and implemented short and long term strategies for growth in field service to include a Min/Max program for tech van stock parts
- Manage a team of 15 dispatchers, Customer service agents and Parts coordinators
- Implement strategies to improve customer experiences, and ensure customer satisfaction and loyalty
- Manage, develop, and promote teammates within the organization.
Advisement and Quote Specilist
Horizon Bradco
08.2017 - 08.2018
- Developed and implement the quoting process to drive financial profitability and efficacy for Horizon Bradco
- Prepared estimates based on scope of work and deliver them to our customers for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Monitored project progress to identify and address changes in project scope or budget.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Evaluated subcontractor bids to obtain best value for projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Billing & Accounts Receivable Specialist
Horizon Bradco
12.2015 - 08.2017
- Send invoices and account updates to clients to ensure prompt payment were made
- Validate debit accounts to guarantee the credibility of payments
- Provide regular, accurate reports of billing data
- Address and solve all client questions and issues
- Implement automated billing and accounts receivable processes to streamline operations and reduce errors, leading to improved cash flow and financial efficiency for Horizon Bradco
- Analyze customer payment trends and create customized payment plans for high-value clients to ensure timely payments and strengthen long-term relationships, contributing to increased revenue and customer satisfaction
- Develop and implement training guides for new employees on billing and accounts receivable processes.
Education
Bachelors - Business Administration and Management
Suny College At Potsdam
Potsdam, NY05.2015
Skills
- Inventory Management
- Workflow Optimization
- Logistics Oversight
- OSHA Regulation Compliance
- Process mapping
- Vendor Negotiations
- Cost Analysis
- P&L Management
- Business Development
- Project Leadership
- Mergers and acquisitions knowledge
- Operations Oversight
Internship
MVP Healthcare, Accounts Payable Specialist, Schenectady, NY
June, 2015 - September, 2015
Timeline
Operations Manager
Horizon Bradco
11.2021 - Current
Customer Service Manager
Horizon Bradco
08.2018 - 11.2021
Advisement and Quote Specilist
Horizon Bradco
08.2017 - 08.2018
Billing & Accounts Receivable Specialist
Horizon Bradco
12.2015 - 08.2017
Bachelors - Business Administration and Management
Suny College At Potsdam
Similar Profiles
Daniel WebsterDaniel Webster
Warehouse Coordinator at Horizon BradcoWarehouse Coordinator at Horizon Bradco
Micanor BellantineMicanor Bellantine
Food Equipment Technician at Horizon Bradco/ Smart CareFood Equipment Technician at Horizon Bradco/ Smart Care
Faizal SadikFaizal Sadik
Electrician Helper at Bradco Armature WindersElectrician Helper at Bradco Armature Winders