GOMATTIE MOHAN
Kissimmee,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Insurance Specialist - HO3/Classic Car
Assurant
Miami, FL
11.2023 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as generating, emailing, faxing, copying documents.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Managed high-volume inbound calls to address customer inquiries and claims.
- Participated in team meetings and contributed to team goals and objectives.
Customer Service Associate
FedEx
Clermont, FL
12.2022 - Current
- Provided customer expertise in printing, signs and graphics and shipping product lines and recommended appropriate FedEx office products and services
- Ensured that all customer problems are resolved quickly and to the satisfaction of the customer.
- Provided outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- follows instructions of supervisors and assisted other team members in performing store functions.
- assisted in the training of store team members
Sales Specialist
Spectrum
Winter Garden, FL
09.2021 - 07.2022
- Meet and exceed monthly sales goals, including wireless sales
- Maintained strong knowledge of all TV, Internet and Wireless products, pricing plans, promotions and service features for Spectrum; as well as our competitors
- Generated multiple leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated product features to align with customer needs.
- Placed orders and answered customer questions in person, through email and over phone to maximize customer service and exceed all expectations.
Sales and Service Manager
Staples, INC.
Pittsburgh, PA
09.2013 - 08.2017
- Provide strong leadership in community, customer service, sales, and team development
- Ensure that the store culture embodies Staples values and its commitment to the community
- Develop a consultative and customer centric environment for the small business customer
- Empower your team to learn, grow and deliver through teaching, coaching and inspiring
- Lead merchandise sales, print & marketing services and retail operations
- Drive profitable sales and margin while reducing variability and improving performance YoY
- Hold yourself and your team accountable for flawless execution of operational excellence
- Overall leadership of running a store; additional responsibilities as needed or assigned
Assistant Manager
Harbor Freight Tools
Greenbrook, NJ
12.2011 - 08.2013
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Planned and prepared workflow schedules, delegating tasks for member team
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Evaluated employee performance and developed improvement plans.
Education
High school diploma -
PLAINFIELD HIGH SCHOOL
01.2004
NEW SKILLS ACADEMY – ONLINE Bridal Makeup certification Makeup Artist certification -
Skills
- Time Management
- Relationship Building
- Customer Service
- MS Office
- Excellent Attention to Detail
- Multitasking and Prioritization
- Strong Sense of Urgency
- Fast learner
- Hard Worker
- Problem Solver
- Quality Assurance
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Insurance Specialist - HO3/Classic Car
Assurant
11.2023 - Current
Customer Service Associate
FedEx
12.2022 - Current
Sales Specialist
Spectrum
09.2021 - 07.2022
Sales and Service Manager
Staples, INC.
09.2013 - 08.2017
Assistant Manager
Harbor Freight Tools
12.2011 - 08.2013
High school diploma -
PLAINFIELD HIGH SCHOOL
NEW SKILLS ACADEMY – ONLINE Bridal Makeup certification Makeup Artist certification -
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