G'ona Foster
Lakeland
Summary
Dedicated and results-driven professional with ACA claims certification, exceptional problem-solving abilities, and a warm, approachable demeanor. Experienced as a Customer Advocate Specialist at United Healthcare and as a Customer Service Representative at GEICO, excelling in high-pressure environments while maintaining HIPAA compliance. Also skilled as a Certified Nursing Assistant (CNA), delivering compassionate care and ensuring patient safety. Adept at fostering teamwork, promoting collaboration, and enhancing client and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Domestic Engineer
Domestic Engineer
11.2024 - Current
- Managed child care and pet care responsibilities to ensure well-being and safety.
- Performed household chores, including cleaning, gardening, and organizing.
- Scheduled and coordinated appointments and activities to maintain efficient household operations.
- Provided effective and attentive household management on a daily basis.
Customer Advocate Specialist
United Healthcare, UHG
09.2023 - 11.2024
- Managed inbound calls from policyholders, addressing inquiries and insurance options.
- Verified insurance coverage through telephone and online platforms to ensure proper benefit reimbursement and accurate patient financial estimates.
- Thrived in high-pressure, fast-paced environments while developing expertise in Medicare billing codes to resolve claims discrepancies.
- Gained proficiency in Medicare, Medicaid, and private insurance coverage protocols.
Customer Service Representative
GEICO
12.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Certified Nursing Assistant
Solaris HealthCare
05.2019 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Kathleen High School
Lakeland, FL05-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Basic life support
- Maintaining confidentiality
- Emotional support
Certification
ACA Claims Certification, March 2025
Timeline
Domestic Engineer
Domestic Engineer
11.2024 - Current
Customer Advocate Specialist
United Healthcare, UHG
09.2023 - 11.2024
Customer Service Representative
GEICO
12.2021 - 08.2023
Certified Nursing Assistant
Solaris HealthCare
05.2019 - 07.2021
High School Diploma -
Kathleen High School
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