Gonzalo Caceres La Puente
Miami,FL
Summary
Bachelor of Business Administration, with experience in commercial management, marketing, guest services, bancassurance, sales and customer service, looking for new job opportunities to add value to a work team and acquire new knowledge.
Overview
7
7
years of professional experience
Work History
Team Leader
Mount Snow, Vail Resorts
11.2022 - Current
- Lead a work team of 15 people.
- Distribute team members in different positions.
- Make the weekly work schedules of my team.
- Create stretegies to increase sales.
- Optimize the experience of the guests.
- Analyze guest behavior, to provide them a personalized experience.
- Sales monitoring and management.
- Organize lunch times: Set times for each team member to have lunch.
- Talk to guests and help them solve their problems.
- Make sure each team member in doing their job well.
- Guide guests and make sure they are safe.
- Make sure each team member works without putting their health at risk.
- Answer guests doubts and questions.
Lift Operator
Vail Ski Resort
11.2021 - 09.2022
- Control the lift.
- Slow the lift down or stop it in case of high-risk or young riders.
- Guide guests and keep them safe.
- Snow work.
- Answer guests doubts and questions.
- Alert mountain staff of any serious problems on the lift.
- Help guests get on and off the chairlift.
Administrative Assistant
DelMar
05.2021 - 10.2021
- Sales monitoring and management.
- Take inventory of the store.
- Receive and send emails to clients, co-workers and suppliers.
- Coordinate with suppliers.
- Calls to customers.
- Support in commercial management.
- Elaboration and monitoring of the monthly sales charts and graphs.
- Management and monitoring of invoices.
- Monitoring and sales promotion.
Bancassurance Commercial Area Analyst
Pacífico Seguros
08.2018 - 10.2019
- Elaboration and monitoring of the monthly sales charts and graphs
- Management and monitoring of invoices
- Support in commercial management
- Monitoring and sales promotion
- Calls to bank agencies
- Calls to bank customers
Sales Advisor
Ripley
10.2017 - 12.2017
- Advice to clients on the different types of products that Ripley offers
- Sale of products offered by Ripley
- Show customers the qualities and characteristics of the products offered
- Keep the products in the store in order
- Carry out inventories of the products of the store
- Supply the store with all the necessary products, to always keep the store with the requested merchandise
Education
Bachelor of Business Administration - Business Administration And Management, General
University of Lima
07.2020
Diploma of Education -
Miami Dade College
03.2016
Skills
- Proactive Monitoring
- Data Analysis
- Interpersonal Skills
- Teamwork
- Trade Marketing
- Video Editing
- Image Editing
- Marketing
- Competitive Analysis
- Financial Analysis
- Business Analysis
- Remote Teamwork
- Interpersonal Communication
- Organization Skills
- Project Planning
- Strategic Planning
- Customer Relationship Management (CRM)
- Customer Service
- Guest Services
- Commercial Management
- Digital Marketing
- Data Management
- Market Analysis
- Sales Operations
- Sales Management
- Marketing Strategy
- Content Creation
- Project Management
- Social Media Marketing
- Bancassurance
- Leadership
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Windows
- Google Drive
- Minitab Statistical Software
- Risk Solver
- Public Speaking
- Networking
- Problem Solving
- Negotiation
- Time Management
Hobbies and Interests
- Trading
- Snowboarding
- Soccer
- Listen to music
- Rollerblading
- Read books
- Editing photos
- Editing videos
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Team Leader
Mount Snow, Vail Resorts
11.2022 - Current
Lift Operator
Vail Ski Resort
11.2021 - 09.2022
Administrative Assistant
DelMar
05.2021 - 10.2021
Bancassurance Commercial Area Analyst
Pacífico Seguros
08.2018 - 10.2019
Sales Advisor
Ripley
10.2017 - 12.2017
Diploma of Education -
Miami Dade College
Bachelor of Business Administration - Business Administration And Management, General
University of Lima
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