Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gonzalo Dean

Kansas City,KS

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

Driver, Warehouse Orders

Amazon
Shawnee, KS
09.2024 - Current
  • Delivered goods to specified destinations in a timely manner.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Navigated routes with relevant map programs and GPS systems.

Machine Operator

Flowers Foods
Lenexa, KS
10.2023 - 09.2024
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Adjust machine settings to complete tasks accurately.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Record production information such as quantities produced and materials used on daily logs.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Monitor the feed and speed of machines during the machining process.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Set up and operate machine tools to produce precision parts and instruments.

Game Technician

Dave & Buster's
Kansas City , KS
03.2023 - 04.2024
  • Tested video games to ensure compatibility with various operating systems and platforms.
  • Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
  • Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
  • Interacted with guests to encourage play and explained rules of each game.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Provided training sessions for new staff members on proper handling of gaming equipment.

Customer Service Representative

Dave & Buster's
Kansas City, KS
08.2021 - 12.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Piper High School
Kansas City, KS
03-2021

Skills

  • Patience and tact
  • Problem-solving
  • Team building
  • Friendly and outgoing
  • Time management
  • Customer service
  • Loading and unloading
  • Order picking and processing

Accomplishments

  • Employee of the Month, for my first month of employment at Amazon

Languages

Spanish
Native/ Bilingual

Timeline

Driver, Warehouse Orders

Amazon
09.2024 - Current

Machine Operator

Flowers Foods
10.2023 - 09.2024

Game Technician

Dave & Buster's
03.2023 - 04.2024

Customer Service Representative

Dave & Buster's
08.2021 - 12.2022

High School Diploma -

Piper High School

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Gonzalo Dean