Summary
Overview
Work History
Education
Skills
Timeline
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Gonzalo Gomez

Houston,TX

Summary

Accomplished Shift Leader at Chick-fil-A with a proven track record in enhancing customer satisfaction and team leadership. Expert in cash handling and issue resolution, consistently maintaining a positive attitude. Successfully trained new employees, ensuring adherence to safety protocols, operational efficiency, to show stewardship to our guests, and to accomplish what our mission at Chick-Fil-A is.

Overview

3
3
years of professional experience

Work History

Shift Leader

Chick-fil-A
01.2022 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Wisdom High School
6529 Beverly Hill Street, Houston, TX
01.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Issue resolution
  • Customer service focus

Timeline

Shift Leader

Chick-fil-A
01.2022 - Current

Wisdom High School

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