Gonzalo Romero
Dallas,Texas
Summary
Customer service with 10 years of experience in interpreting in different fields and maintained the utmost confidentiality. Highly motivated, responsible and can adapt to different environment with ease.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teaching Fellow
University Of North Texas
08.2023 - Current
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
- Taught a population of 60 students on the Spanish entry level course by employing various learning styles and abilities.
- Cultivated interpersonal skills by building positive relationships with other faculty members and students.
Personal Injury Paralegal
Thompson Law
10.2022 - 08.2023
- Conducted detailed client intakes and entered information into the company database(Smart Advocate)
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Organized patient files and streamlined operations to improve efficiency.
- Enhanced office productivity by handling high volume of callers per day.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Administrative Assistant
Dallas Institute Of Funeral Service
01.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, including giving campus tours.
- Showed a wide degree of creativity and critical thinking skills to expand processes within the company.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Intake Coordinator
John Salazar Law Firm: Personal Injuries Lawyers
06.2021 - 12.2021
- Supported office staff and operational requirements with administrative tasks.
- Offered compassion, empathy, and attentive guidance to patients during moments of crisis and trauma.
- Submitted every single piece of information given by clients effectively and efficiently into NEEDLES.
- Skills used customer service, interpreter, proficient typing, bilingual and multitasking.
Administrative Coordinator
Texas A&M University
09.2016 - 05.2021
- Prepared detailed documents and reports in adherence administrative processes.
- Managed over 200 students, visitors and staff per day.
- Arranged corporate and office conferences for company employees and guests.
- Mentored office employees on proper administrative procedures and how to use company programs, keeping operations consistent and efficient for maximum performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Master of Arts - Spanish Language And Literature
University of North Texas
Denton, TX05.2024
Bachelor of Arts - Spanish and literature
TEXAS A&M UNIVERSITY
College Station, TX08.2021
Skills
- Customer Service
- Spanish Interpreter and translator
- Intake assessment
- Data Entry, proficient typing, and computer skills
- Analytical and Critical Thinking
- Efficient, team player and coachable
- Administrative, executive and Office Support
- Self-motivated, dependent without direct supervision
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teaching Fellow
University Of North Texas
08.2023 - Current
Personal Injury Paralegal
Thompson Law
10.2022 - 08.2023
Administrative Assistant
Dallas Institute Of Funeral Service
01.2022 - 09.2022
Intake Coordinator
John Salazar Law Firm: Personal Injuries Lawyers
06.2021 - 12.2021
Administrative Coordinator
Texas A&M University
09.2016 - 05.2021
Master of Arts - Spanish Language And Literature
University of North Texas
Bachelor of Arts - Spanish and literature
TEXAS A&M UNIVERSITY
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