Joceline Gomez
Des Moines,IA
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Phlebotomist
CSL Plasma
01.2025 - 08.2025
- Planned and executed logistics for 120+ events, including corporate meetings, weddings, and social gatherings.
- Coordinated venue setup, managed vendor relationships, and ensured seamless execution of event plans.
- Designed and created floral arrangements to enhance event decor and ambiance, receiving positive feedback from clients and guests.
- Provided excellent customer service by assisting patrons with their selections and addressing special requests.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
Supervisor
Envoy Air
12.2020 - 12.2023
- Organized and managed multiple areas of operations, including customer service, data entry, and supervision of 80+ employees.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Oversaw aircraft operations, planned arrivals and departures; managed employee work schedules and payroll; Resolved customer complaints promptly to maintain a positive brand image.
- Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
- Enhanced operational efficiency by streamlining processes and implementing best practices.
- Developed and implemented 15+ training programs for new hires, improving overall team productivity and performance.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Automated Logistics Specialist
U.S. Army
06.2006 - 05.2012
- Established and maintained stock records and other documents, such as inventory, material control, accounting, and supply reports.
- Reviewed and verified quantities received against bills of contracts, purchase requests, and shipping documents.
- Unloaded, unpacked, counted, sorted, palletized, and stored incoming supplies to the warehouse.
- Simplified and standardized the collection and use of maintenance data.
- Increased the quality of performance, cost, and parts data through improved maintenance management.
Education
System Tech -
Strayer University
Virginia Beach, VASkills
- Management
- Logistics Coordination
- Payroll Administration
- Employee Scheduling
- Customer Service
- Venue Setup
- Bilingual Spanish
- Communication Skills
- Venipuncture
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
Timeline
Phlebotomist
CSL Plasma
01.2025 - 08.2025
Supervisor
Envoy Air
12.2020 - 12.2023
Automated Logistics Specialist
U.S. Army
06.2006 - 05.2012
System Tech -
Strayer University
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