Gonzolo Ramirez
Reno,NV
Summary
Dynamic Automotive Service Manager with a proven track record at Walmart, excelling in operational excellence and quality assurance. Skilled in automotive diagnostics and communication, I effectively identified customer needs and implemented strategies that enhanced service quality, ensuring high customer satisfaction and streamlined operations. Committed to safety and technical problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Tire, Lube and Alignment Technician
Big O Tires
11.2022 - 03.2025
- Explained alignment diagnostic results to customers and recommended best course of action.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Remained educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
- Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shift.
- Maintained serviceability of shop machinery through regular calibration and lubrication.
- Operated under time constraints while prioritizing safety and emphasizing quality.
Automotive Service Manager
Walmart
09.2008 - 03.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Skills
- Communication and interpersonal skills
- Automotive diagnostics
- Organization and planning
- Technical problem solving
- Maintenance management
- Safety procedures
- Machinery operation
- Diagnostic
- Troubleshooting
- Work order processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tire, Lube and Alignment Technician
Big O Tires
11.2022 - 03.2025
Automotive Service Manager
Walmart
09.2008 - 03.2022
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