Meticulous and ambitious professional excellent at juggling multiple tasks while performing under pressure. Broad industry experience includes Human Resources, Criminal Justice, Investigations, Employee Relations, Retail Management, Payroll Operations, and Legal. Exceptional leader talented at effective and precise written and verbal communication, great attention to detail, and dealing with complex investigations that require working with a diverse population. Technically-savvy individual with outstanding relationship building capabilities.
Overview
24
24
years of professional experience
Work History
Employee Relations Consultant
Wells Fargo
10.2019 - Current
Promoted employee welfare and mitigated risk by maintaining proper protocols throughout investigations and disciplinary procedures.
Facilitated communication and collaboration with Enterprise Investigations, Legal, Line of Business Partners, and Senior ER Leadership to ensure timely and accurate completion of cases.
Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
Collaborated with managers to identify and address employee relations issues.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Employee Relations Specialist
Casey\'s General Stores Corporate Headquarters, HR
02.2016 - 09.2018
Assist field personnel with operational concerns relative to Legal and local law enforcement involvement and recommended course of action.
Handle sexual harassment/discrimination and reasonable suspicion drug/alcohol investigations for eight of Casey\'s 16 serviced states.
Dispute unemployment claims and provide necessary supportive documentation including statements, case files, video surveillance, and employee personnel file documents.
Handle employee relations and customer disputes, including recommendations for terminating employees and administering disciplinary procedures.
Lead comprehensive employeetraining groups for new Casey\'s Corporate Headquarters employees as well as field personnel.
Conduct interviews with witnesses and employees relevant to investigations, and advise field personnel how to properly conduct interviews while carefully collecting and preserving evidence so I may later analyze and interpret once thoroughly obtained.
Prepare throrough case reports from allegations, interview transcripts of interviews and physical evidence.
Kept current and performed research on all agency, federal and state policies, rules, regulations and statutes including decisions, legal articles, codes and documentation.
Worked directly with Risk Management, Legal, District and Regional Management, and Store Operations to ensure investigations were completed and all relevant material provided in a timely manner.
Conduct criminal background investigations regarding current employees to ensure compliance with Casey\'s hiring standard as well as state laws.
Payroll Administrator - Wage and Hour Investigator
Casey\'s General Stores Corporate Headquarters
10.2014 - 02.2016
Handled Work Opportunity Tax Credits
Investigated Wage and Hour Concerns and reimbursed employee wages accordingly.
Recommended disciplinary action up to and including termination.
Ensured compliance with Fair Labor Standards Act and all applicable Wage and Hour State and Federal Laws.
Set up garnishments in payroll system for employees.
Payroll Specialist
Casey\'s General Stores Corporate Headquarters
11.2003 - 10.2015
Handled and Processed Payroll for 900 salaried employees.
Kept records and tracked FMLA time and benefits to ensure employees were paid accurately.
Communicated closely with field personnel regarding employee\'s who began and ended FMLA, suspension, Workers Compensation, and terminations
Partnered with HR to ensure compliance was achieved while tracking FMLA and/or Workers Compensation.
Performed a number of data entry applications relevant to new salaried employees.
Keyed weekly vacation/sick time used into Lawson database.
Computed garnishments due and mailed to appropriate parties.
Assistant Manager
On Cue
10.1999 - 01.2000
Addressed customer inquiries, solving problems and providing new product information.
Performed as First Assistant key holder, responsible for opening and closing store, handling monies and bank transactions.
Trained, supervised, and administered disciplinary action for Customer Sales Specialists.
Education
Bachelor of Arts - Criminal Justice, Psychology
Grand View University
Des Moines, IA
2016
Associate of Science - Paralegal Studies
Colorado Technical University
Colorado Springs, CO
2011
N/A - Accounting, Criminal Justice
DMACC Carroll Campus
Carroll, IA
Skills
Effective Leadership/Training experience
Critical and analytical thinking
Case management
Investigations expert
Exceptional and meticulous attention to detail
Superior verbal and written communication skills
Efficient multi-tasker
Professional and mature
Ethical and honest
Evidence processing
Criminal law knowledge
Powerful negotiator/Conflict resolution skills
Personable & Dependable
Excellent organizational skills
Types 70-80 WPM
Superior skills with Microsoft Office Software
Timeline
Employee Relations Consultant
Wells Fargo
10.2019 - Current
Employee Relations Specialist
Casey\'s General Stores Corporate Headquarters, HR
02.2016 - 09.2018
Payroll Administrator - Wage and Hour Investigator
Casey\'s General Stores Corporate Headquarters
10.2014 - 02.2016
Payroll Specialist
Casey\'s General Stores Corporate Headquarters
11.2003 - 10.2015
Assistant Manager
On Cue
10.1999 - 01.2000
Bachelor of Arts - Criminal Justice, Psychology
Grand View University
Associate of Science - Paralegal Studies
Colorado Technical University
N/A - Accounting, Criminal Justice
DMACC Carroll Campus
Objective
Seeking a professional position where I can utilize my accomplished leadership and problem solving skills to benefit the organization.
Objective
Seeking an Enterprise Lead Investigator position where I can utilize my accomplished leadership and problem solving skills to benefit the organization.
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)