GOODNESS NDUBUISI

Receiving and Processing Returns.

• Unpacking and Inspection: Opening packages, removing items, and verifying customer information.
• Verifying Customer Information: Matching returned items to customer orders, and verifying the reason for the return.
• Item Inspection: Assessing the condition of returned items to determine if they are in new and unused condition, or if they are damaged or defective.
• Determining Disposition: Deciding whether an item can be resold, needs to be returned to the vendor, or should be discarded.
• Processing Refunds/Exchanges: Processing customer requests for refunds, exchanges, or credits in the computer system.
• Updating Inventory Records: Updating inventory records to reflect returned items and their disposition.
• Restocking Items: Preparing and restocking items that are sellable.
• Trained new employees regarding warehouse procedures and standards.
• Conducted quality control inspections on outgoing packages before they left the facility.
• Received, sorted and processed incoming orders in a timely manner.
• Marked and labeled containers with accurate shipping information to prevent delays.

• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Organized deliveries by sorting and stocking receivables
• Processed damaged goods upon receipt for return or exchange according to company policies.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
• Picked materials from warehouse shelves based on customer orders for shipment preparation.
• Compared and verified identifying information of outgoing shipments.

• Facilitate strategic meetings with key stakeholders to determine project road maps, and create unique products to drive profitability, and champion the brand.
• Build and maintain relationships with clients, manufacturers, and suppliers.
• Bridge communication gaps between internal departments such as sales, operations, accounting, and IT.
• Served as a liaison between clients and company personnel when resolving disputes or concerns.
• Monitored inventory levels of products and supplies needed for production or customer orders.
• Negotiated contracts with vendors to obtain favorable pricing for materials and services, without sacrificing quality or delivery lead times.
• Prepared reports detailing customer activity, sales trends, market analysis, and competitor data.
• Organized and conducted meetings with clients to discuss their needs and explain services offered.
• Maintained positive relationships with existing customers through regular communication.
• Developed and implemented strategies to increase the client base, resulting in an increase in growth in sales of 20%.
• Worked with cross-functional teams to resolve customer complaints regarding sales and service, and achieve the company's goals.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business growth.
• Evaluated existing processes to determine ways to improve efficiency within the organization.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Coordinated inventory, stocking and ordering.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Collaborated with other departments to coordinate replenishment activities as required.
• Responded promptly to customer inquiries regarding product availability.
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
• Collaborated with sales and operations teams to align inventory levels with demand.
• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Led physical counts and reconciled discrepancies to maintain accurate inventory records.
• Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
• Participated in the selection and implementation of new inventory management technology.
• Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
• Created reports on inventory activity, shortages, overages.