Experienced operations and technical service professional with a proven history of managing full equipment lifecycles, from installation and preventive maintenance to system optimization across enterprise environments in multimedia systems and process optimization across enterprise environments.
Manage the installation, maintenance, and lifecycle of critical equipment, ensuring optimal placement, electrical connections, and compliance with engineering specifications. Collaborate with vendors to facilitate preventive maintenance, troubleshoot system issues, and implement procedural documentation (MOPs). Drive process enhancements, support cross-functional projects, and ensure efficient scheduling of vendor activities.
Provide on-site installation, maintenance, and repair of equipment, while ensuring optimal performance and customer satisfaction. Diagnose and resolve technical issues, train users on equipment operation, and maintain service documentation. Adhere to safety regulations, manage inventory, and collaborate with technical teams to enhance service efficiency.
Experienced product lifecycle and program development manager of digital/film compositing systems within the multimedia, broadcast, and film industries. Adept at leading cross-functional teams to achieve objectives, managing portfolios and roadmaps through the use of diagnostic analysis data to recommend improvements for building automation.