Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Goodwin McDowell

Goodwin McDowell

Denver,Colorado

Summary

Goal-oriented professional with distinguished experience in sales and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving new revenue and client retention. Committed to streamlining procedures while optimizing customer satisfaction. My background includes independent sales contributions, hunter SME, team leadership and project management experience in workforce management. Knowledgeable about best practices, market conditions and regulatory requirements of software as a service business.

Overview

15
15
years of professional experience

Work History

Director of Growth SaaS (Contract)

OutCare Health
07.2024 - Current
  • 75% cold calling and business prospecting selling Learning Management Platform and Provider Directory to Health Plans, Health Systems, Behavioral Health Providers, Physicians, Home Health Providers and Education organizations
  • Develop and implement comprehensive growth strategies aligned with OutCare Health's mission and goals
  • Drive user acquisition, retention, and engagement across all platforms and initiatives
  • Collaborate with marketing, communications, and program teams to optimize outreach efforts
  • Analyze data to measure the effectiveness of growth initiatives and make data-driven decisions
  • Stay informed about trends in LGBTQ+ healthcare and leverage insights to inform strategies

Sr. Client Solutions Manager- Healthcare ERP Division

Robert Half
11.2022 - 06.2024
  • Prospecting 50% of the time for new healthcare business and recaptures
  • Work with client leadership to develop solutions specifically targeting client business and projects goals
  • Analyze client IT projects, offer prim and cloud ERP/CRM solutions based on current timeline and budget
  • Oversee development and execution of complex IT projects to achieve clients' goals
  • Identify, contact, and cultivate relationships with potential clients, bringing in $500,000 in new business annually
  • Build client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Collaborate with finance department on invoicing accuracy for applicable products, services, software, and logistics
  • Handle complaints provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

Sr. Regional Account Executive

Relode.com, SaaS
06.2021 - 11.2022
  • Startup SaaS company, 85% cold calling on healthcare organizations
  • Demo and training of Recruiting Software platform
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Established relationships with key decision-makers within the customer’s organization to promote growth and retention
  • Monitored market trends and competitor activities to identify areas of potential opportunity
  • Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
  • Performed client research and identified opportunities for account growth, account penetration and market expansion
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly
  • Compiled product and customer data to generate informed profit projections
  • Reduced budgetary expenditure by effectively negotiating contracts for more advantageous terms
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

Director of Strategic Accounts (Contract)

Oxford Global Resources Inc
04.2020 - 06.2021
  • Supported continuous improvement of group strategies, program development and organizational effectiveness to drive revenue
  • Built and expanded relationships by delivering customer insights to drive sales, repeat business opportunities and increase market share
  • Monitored performance metrics and prepared reports and forecasts in Salesforce and Power BI
  • Collaborated with leadership team to execute strategic sales plans
  • Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives

Regional Director

Staffency Workforce Solutions, SaaS
07.2018 - 04.2020
  • Startup VMS software offerings, 70% cold calling on healthcare organizations
  • Promoted the company by giving exciting and dynamic demos to customers
  • Implemented VMS Platform and trained end users
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget
  • Visited sites periodically to view service levels and adherence to global service standards
  • Attended weekly meetings to discuss and optimize strategies
  • Attended Trade Shows
  • Produced Salesforce reports per week to analyze job performance against team goals

Software Sales Representative

Staff Bridge Vendor Management SaaS
03.2015 - 07.2018
  • 50% cold calling on healthcare organizations, warm leads from internal staffing partner
  • Demo the VMS Platform, trained end users on both desktop and mobile application
  • Maintained knowledge of market, competitors and individual customers to optimize sales strategies
  • Engaged with customers after sales to check on product integration, customer satisfaction and additional needs
  • Targeted Healthcare sector to locate decision-makers, build relationships and sell products
  • Reported upgrade requests and assisted in prioritizing implementations
  • Improved deployments and ongoing customer satisfaction by coordinating training
  • Managed contract preparation, signature and closings through pass-off to onboarding team

Workforce Management Program Director, Catholic Health Initiatives

Monument Consulting MSP/VMS
01.2012 - 05.2015
  • Conducted demos and training of the VMS, Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Developed workforce program from the ground up, laying out framework, and defining roles
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
  • Provided ongoing direction and leadership for program operations
  • Maintained and updated project related documents
  • Negotiated program contracts and agreements to obtain cost-effective pricing
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants

Workforce Management Program Manager

RightSourcing MSP/VMS
02.2010 - 02.2012
  • Met with project stakeholders on a regular basis to assess progress and make adjustments
  • Interacted with customers and clients to identify business needs and requirements
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors
  • Provided program management expertise in strategies and agile methods, practices and execution
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
  • Identified program obstacles and communicated possible impacts to team
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
  • Established milestones and objectives based on input from functional areas and stakeholders
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients

Education

Bachelor of Arts - Business Administration

California Polytechnic State University-San Luis Obispo, San Luis Obispo, CA
05.1990
  • Professional Development: Workforce Strategic Planning
  • Extracurricular Activities: Golf, Yoga, Hiking, Camping, and Traveling.

Skills

  • SaaS product sales expertise
  • Skilled in prospecting
  • Strategic pipeline expansion
  • Client training
  • Technical Solutions Development
  • Client Relations Management
  • Client retention strategies
  • Collaborative team member
  • Strategic idea generation
  • Effective written communication
  • Strategic business evaluation
  • Campaign execution expertise
  • Operational proficiency
  • Strong analytical skills

ADDITIONAL INFORMATION

  • Information Technology Systems End User Experience:
  • DOMO, Power BI, Outreach, Microsoft Outlook, Google, Excel, Word, Microsoft Teams, Slack, Salesforce, Seamless.ai, ZoomInfo, HubSpot, Pipedrive and ChatGPT.
  • Enterprise Resource Planning Systems:
  • Microsoft Dynamics, SAP, NetSuite, Yardi, Sage, Dayforce, Acumatica Cloud ERP

Timeline

Director of Growth SaaS (Contract) - OutCare Health
07.2024 - Current
Sr. Client Solutions Manager- Healthcare ERP Division - Robert Half
11.2022 - 06.2024
Sr. Regional Account Executive - Relode.com, SaaS
06.2021 - 11.2022
Director of Strategic Accounts (Contract) - Oxford Global Resources Inc
04.2020 - 06.2021
Regional Director - Staffency Workforce Solutions, SaaS
07.2018 - 04.2020
Software Sales Representative - Staff Bridge Vendor Management SaaS
03.2015 - 07.2018
Workforce Management Program Director, Catholic Health Initiatives - Monument Consulting MSP/VMS
01.2012 - 05.2015
Workforce Management Program Manager - RightSourcing MSP/VMS
02.2010 - 02.2012
California Polytechnic State University-San Luis Obispo - Bachelor of Arts, Business Administration

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