GOODWINE TAYLOR
Saginaw,MI
Summary
Experienced Plasma Center Manager well-versed in regulatory compliance, documentation and reporting requirements. Prepared to bring leadership and communication skills developed over 10 years in sales and operations management.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work History
ASSISTANT CENTER MANAGER
CSL PLASMA
SAGINAW, MI
02.2018 - Current
- Directed daily operations at busy Plasma Collection Center.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Updated existing and potential new donors on new products, updated services and changes in account payments to maintain good rapport and increase donations by 25%.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Strategically managed resources, milestones and budgets, saving $150,000 in expenses per quarter.
- Devised and deployed successful marketing strategies, dramatically boosting center ranking.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Managed work and performance of more than 100 employees.
MANAGEMENT TRAINEE oF QUALITY & OPERATIONS
CSL Plasma
Oak Park, MI
06.2017 - 02.2018
- Authority over center operations production goals, monitor net yields and implement improvement plans as required.
- Completed cross-training in all production areas and management leadership program academy.
- Meet daily, weekly and monthly deadlines and maintain operational records Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
- Develop quality/operation knowledge and assist with identifying problem areas and implement corrective action as needed with management oversight.
- Partner with quality management in collecting and analyzing data to support continuous improvement resulting in improved customer/donor service, product yields and financial results while maintaining compliance and quality.
- Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Ensure center has sufficient operating supplies and forms.
- Audit preparation and corrective developmental planning.
- Manage effectively employee turnover within center operations.
- Support all marketing and advertising to ensure effectively executing programs for desired results.
ENVIORMENTAL SERVICES SUPERVISOR
HOYT NURSING & REHAB CENTRE
SAGINAW, MI
10.2013 - 06.2017
- Responsible for planning, directing and overseeing the operations and fiscal health of the Environmental Services departments (33 employees).
- Ordering and maintaining adequate supplies for all departments.
- Develop and maintain written policies for all departments.
- Investigate, resolve, and monitor concerns related to departments.
- Define employee functions and keep individuals on task.
- Optimize site processes to ensure high team performance.
- Comply with federal & state skilled regulations & department polices & procedures.
- Implement safety policies to reduce or eliminate accidents.
- Worked closely with nursing management teams on market budgeting, customer service planning, and infection control guidelines.
RETAIL SALES ASSOCIATE
NAUTICA RETAIL
Birch Run, MI
08.2011 - 08.2013
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Bachelors of Business Administration - Human Resource Management
Davenport University
Saginaw, MI 08.2011 - 04.2015
Master of Management - Business Administration
Davenport University
Grand Rapids, MI 08.2019 - Current
Skills
Staff leadership
undefinedCertification
First Aid/CPR Certified
Timeline
First Aid/CPR Certified
01-2020
Master of Management - Business Administration
Davenport University
08.2019 - Current
ASSISTANT CENTER MANAGER
CSL PLASMA
02.2018 - Current
MANAGEMENT TRAINEE oF QUALITY & OPERATIONS
CSL Plasma
06.2017 - 02.2018
ENVIORMENTAL SERVICES SUPERVISOR
HOYT NURSING & REHAB CENTRE
10.2013 - 06.2017
RETAIL SALES ASSOCIATE
NAUTICA RETAIL
08.2011 - 08.2013
Bachelors of Business Administration - Human Resource Management
Davenport University
08.2011 - 04.2015
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