GOODWINE TAYLOR
Saginaw,MI
Summary
Experienced Plasma Center Manager well-versed in regulatory compliance, documentation and reporting requirements. Prepared to bring leadership and communication skills developed over 10 years in sales and operations management.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work History
ASSISTANT CENTER MANAGER
CSL PLASMA
SAGINAW, MI
02.2018 - Current
- Directed daily operations at busy Plasma Collection Center.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Updated existing and potential new donors on new products, updated services and changes in account payments to maintain good rapport and increase donations by 25%.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Strategically managed resources, milestones and budgets, saving $150,000 in expenses per quarter.
- Devised and deployed successful marketing strategies, dramatically boosting center ranking.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Managed work and performance of more than 100 employees.
MANAGEMENT TRAINEE oF QUALITY & OPERATIONS
CSL Plasma
Oak Park, MI
06.2017 - 02.2018
- Authority over center operations production goals, monitor net yields and implement improvement plans as required.
- Completed cross-training in all production areas and management leadership program academy.
- Meet daily, weekly and monthly deadlines and maintain operational records Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
- Develop quality/operation knowledge and assist with identifying problem areas and implement corrective action as needed with management oversight.
- Partner with quality management in collecting and analyzing data to support continuous improvement resulting in improved customer/donor service, product yields and financial results while maintaining compliance and quality.
- Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Ensure center has sufficient operating supplies and forms.
- Audit preparation and corrective developmental planning.
- Manage effectively employee turnover within center operations.
- Support all marketing and advertising to ensure effectively executing programs for desired results.
ENVIORMENTAL SERVICES SUPERVISOR
HOYT NURSING & REHAB CENTRE
SAGINAW, MI
10.2013 - 06.2017
- Responsible for planning, directing and overseeing the operations and fiscal health of the Environmental Services departments (33 employees).
- Ordering and maintaining adequate supplies for all departments.
- Develop and maintain written policies for all departments.
- Investigate, resolve, and monitor concerns related to departments.
- Define employee functions and keep individuals on task.
- Optimize site processes to ensure high team performance.
- Comply with federal & state skilled regulations & department polices & procedures.
- Implement safety policies to reduce or eliminate accidents.
- Worked closely with nursing management teams on market budgeting, customer service planning, and infection control guidelines.
RETAIL SALES ASSOCIATE
NAUTICA RETAIL
Birch Run, MI
08.2011 - 08.2013
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Bachelors of Business Administration - Human Resource Management
Davenport University
Saginaw, MI 08.2011 - 04.2015
Master of Management - Business Administration
Davenport University
Grand Rapids, MI 08.2019 - Current
Skills
Staff leadership
Account management
Business Development
Team Supervision
Delegation
Recruitment
Coaching and mentoring
Operations Management
Budgeting and forecasting
Contract Negotiation
Financial Management
Business administration
Strategic planning
Certification
First Aid/CPR Certified
Timeline
First Aid/CPR Certified
01-2020
Master of Management - Business Administration
Davenport University
08.2019 - Current
ASSISTANT CENTER MANAGER
CSL PLASMA
02.2018 - Current
MANAGEMENT TRAINEE oF QUALITY & OPERATIONS
CSL Plasma
06.2017 - 02.2018
ENVIORMENTAL SERVICES SUPERVISOR
HOYT NURSING & REHAB CENTRE
10.2013 - 06.2017
RETAIL SALES ASSOCIATE
NAUTICA RETAIL
08.2011 - 08.2013
Bachelors of Business Administration - Human Resource Management
Davenport University
08.2011 - 04.2015