Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen McWilliams

Richmond,VA

Summary

Energetic individual with strong communication and problem resolution with customers,, interpersonal, leadership, quality, and problem solving skills. Possess 20 + years of customer service work in many different industries. ; also possess troubleshooting skills and experience with MS Office applications.

Overview

22
22
years of professional experience

Work History

Supervisor

Pet Paradise
06.2022 - Current
  • Supervised and interacted with pets both inside the resort and outside in the play yards
  • Followed directions on feeding times, amounts, and type of food
  • Maintained cleanliness of suites and dog runs by disinfecting, washing floors, scrubbing walls and removing animal waste
  • Emptying trash, mopping all floors, and cleaning restrooms, common areas, and the employee breakroom
  • Monitored and recorded important information about our pets and reporting any unusual behaviors, injuries, or critical information to management and veterinarian services if applicable
  • Used proper dog handling techniques as instructed by management
  • Kept dogs secure and maintained a high standard of pet safety by following and adhering to the training policies.

Dietz & Watson
08.2019 - 06.2021
  • Tests products for temperatures throughout production
  • Visually inspects products at various stages of production
  • Selects products for overall quality
  • Visually inspects packages for proper dates, codes, seals, and gas mixtures
  • Verifies correct net weight of product
  • Tests pickle solution and seasoning solutions for salt, PH, and specific gravity
  • Observes employees to ensure they are following good manufacturing practices (GMPs)
  • Observes employees to ensure they are following 'HACCP' critical control points
  • Records relevant information on food tags
  • Reviews hazard analysis critical control points (HACCP) records for critical control points as it relates to how the product is cooked
  • Directed employees throughout shift
  • Provided all documentation for products to each line
  • Assigned individuals to equipment each shift
  • Responsible for training of all new employees
  • Directed and assisted in troubleshooting, repair, and maintenance of machines.

Owner/Operator

B&B Landscaping
03.2018 - 02.2019
  • Acquired new accounts while nurturing existing customer base
  • Supervised and maintained team efficiency, quality control and daily workflow while adhering to company CORE values
  • Vetted, hired and trained staff in best practice techniques, sales strategies and troubleshooting
  • Maintained high profit margins while offering competitive pricing
  • Utilized Innovative resources to increase staff productivity.

Quality Control

Hedwin/Zacros America
04.2014 - 12.2014
  • Inspect products as they were produced on the line
  • Used micrometer and caliber to take measurement every 2 hours to confirm product is in spec and meets all requirements
  • Kept records of all finding for future reference
  • Worked with management to improve quality of product to prevent defects leading to returns and customer complaints
  • Followed up on returns to verify defect exists.

Technician

McCormick, Inc
09.2008 - 07.2013
  • Maintained daily production record article (checks done every 20 minutes), quality assurance checks (verifying weight, bottle type, label application, and packaging are to standard) and line audits making sure to double check behind coworkers
  • Participated in weekly team meetings to address any quality, sanitation, equipment, or customer issues/problems
  • Operated packaging equipment safely and efficiently, including navigation of touch-screen for line operation and data collection to ensure all records are collected properly throughout the day
  • Cleaned and maintained specified work area for each shift to quality standards
  • Responsible for OEE (quality and quantity) of production on a daily basis
  • Worked on project to ensure sanitation standards where met throughout the plant
  • Made product changeovers (ensuring that there is no cross contamination), packing size changes, lubricating machinery and making routine adjustments to keep equipment running within baseline and per quality standards
  • Was able to operate 10 out of the 12 lines in the department
  • Participated in autonomous maintenance activities to ensure quality and equipment standards are met
  • Provided technical and quality skills training to new and existing co-workers
  • Performed weekly sanitation audit for quality control
  • Understood and practiced loss control of raw and packing materials and quality procedures for product loss
  • Helped develop procedures to help prevent loss of raw and packaging materials
  • Practiced safe work habits (including proper use of all PPE) and followed GMP according to GMP procedure
  • Understood scheduling and product sequencing.

Administrative Assistant

Mountain Branch
11.2006 - 05.2007
  • Assisted General Manager with daily paperwork
  • Processed all Accounting paperwork to be sent to corporate weekly
  • Followed up with all vendors or managers on any invoice issues
  • Updated all member files, payments, and processed new memberships
  • Processed payroll biweekly for all employees
  • Assisted with all paperwork relating to sale of property in May 07
  • Set up all processes (employee/payroll information, vendors information, member information) for new ownership.

Accounting Assistant

Mountain Branch
08.2005 - 11.2006
  • Sorted through office mail on a daily basis
  • Processed all Accounts Payable daily and processed weekly/monthly check runs
  • Followed up with all vendors or managers on any invoice issues
  • Processed all member payments through Jonas
  • Assisted Accountant with any tasks (mailing member statements, checks, research of guest/member charges, etc.).

Small Business Owner

Mary Kay Consultant/Sales Director
04.2003 - 12.2005
  • Maintained and serviced all customers
  • Maintained all business records for each year taxes
  • Held classes to teach women skin care and make-up techniques
  • Kept customer database correct and up to date
  • Maintained office supplies.

Administrative Assistant

Insight Distribution Systems
03.2002 - 08.2004
  • Approved maintenance invoices
  • Maintained maintenance coverage for all customers with all service vendors
  • Assisted customers with billing questions
  • Created spreadsheets to compare pricing for new maintenance and equipment
  • Assisted in processing customer contracts
  • Communicated all equipment and maintenance changes with customers via phone or e-mail
  • Logged Help Desk calls
  • Assisted other employees with questions relating to customers maintenance coverage and new order for customer
  • Kept customer database correct and up to date
  • Ordered all office supplies
  • Ordered equipment for new customer order
  • Researched new product to be sold to customers.

Education

Secondary Education -

CCBC - Essex
01.2006

Diploma -

North Carroll High School
01.1992

Skills

  • Great attention to details
  • Strong communication
  • Critical thinking
  • Dependable
  • Computer skills - advanced
  • Time management
  • Self motivated
  • Problem solving
  • Multitasking
  • Able to be cross trained
  • Quick learner
  • Work well with others
  • Staff Management
  • Process Improvement
  • Data Entry
  • Expense Reporting
  • Scheduling
  • Invoicing and Billing
  • Administrative Support
  • File and Database Management
  • Customer Service

Timeline

Supervisor

Pet Paradise
06.2022 - Current

Dietz & Watson
08.2019 - 06.2021

Owner/Operator

B&B Landscaping
03.2018 - 02.2019

Quality Control

Hedwin/Zacros America
04.2014 - 12.2014

Technician

McCormick, Inc
09.2008 - 07.2013

Administrative Assistant

Mountain Branch
11.2006 - 05.2007

Accounting Assistant

Mountain Branch
08.2005 - 11.2006

Small Business Owner

Mary Kay Consultant/Sales Director
04.2003 - 12.2005

Administrative Assistant

Insight Distribution Systems
03.2002 - 08.2004

Secondary Education -

CCBC - Essex

Diploma -

North Carroll High School

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Helen McWilliams