Summary
Overview
Work History
Education
Skills
Timeline
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Robert Nazaro

San Clemente,CA

Summary

Someone once said, if you are going to do something then be the best that you can be or don't bother doing it.

I live by that philosophy and encourage others to strive to reach their full potential.

Supervising a close knit team is a pleasure, people who work together and enjoy what they do.

We spend 8 hours or more a day working. If you enjoy what you are doing, it's no longer a job.

There has to be a Life Work Balance, and I have found when people know they matter, do whatever is possible to help them achieve that balance, then the battle is half won.

The rest will be based on guidance and ability to inspire your team.

Overview

37
37
years of professional experience

Work History

Systems Mentoring Supervisor

Gatekeeper Systems
03.2021 - Current
  • Oversaw daily department operations, with a team of six, ensuring smooth workflow and timely completion of tasks. Handling between 300- 500 system issues daily.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Expectations for Network connectivity alarms, are a minimum of (50) Camera issues (25+) Router issues (25+) per day.
  • Achieved results by working with staff to meet established targets.
  • Established team performance metrics, consistently tracking progress towards goals and making adjustments as needed.
  • Led major department initiatives that drove innovation or addressed critical business challenges.
  • Maintained database systems to track and analyze operational data.

Senior Technical Support Representative

Altice USA
02.2008 - 12.2019
  • Diagnose, Troubleshoot and assess network connectivity and latency issues including, Internet, WiFi, VoiP, and Video issues, for both Business and Residential customers.
  • Primarily working with Business customers to expedite resolution for service related issues, as well as resolving Internet, SIP and VoiP issues.
  • Assess and resolve global VoiP connectivity and quality of service issues.
  • Troubleshoot and deliver solutions to client e-mail problems and setup including Outlook, Outlook Express, Thunderbird, Mac mail and others using remote access.
  • Support connectivity and quality of service issues, including but not limited to Modems, Routers, Mobil devices, and other peripheral equipment.
  • Manage account,, adds, moves and changes, Upgrades and Downgrades, with minimal disruption of service.
  • Key Accomplishments:
  • Recipient of multiple service awards for providing an exceptional level of customer satisfaction and retention.
  • Consistently ranking in top 2% of Top Performers.
  • Selected by management as mentor for new hires, educating them on how to utilize Altice specific tools, as well as troubleshooting techniques and developing Interpersonal skills when dealing with customers.

Owner / Operator of LLC

Abundance Vending Inc.
10.2006 - 11.2008
  • Managed day to day operations of 20 business locations throughout Nassau and Suffolk counties. Handled all business related activities, including Marketing, managing ROI, Inventory and sales.
  • Key Accomplishments:
  • Monitored business trends to assure increased profits and lower overhead.
  • Provided customers with a higher than expected level of service.

New York Life Insurance Agent

New York Life Insurance Co
01.2005 - 10.2006
  • Offered insurance sales and other financial products, primarily focused on Individual and Commercial clients to provide necessary financial protection and growth. Licensed to market Life, Health, Disability and long term care insurance.
  • Certified Long Term Care consultant.
  • Qualified to market and sell annuities, IRA's and other investment products.

Network Technician

ComDesign Systems
06.2004 - 12.2004
  • Installed Fiber Rings and Adva FSP 2000 and 3000 Fiber Service platforms.
  • Troubleshoot and Installed Fiber connections and patches with the network infrastructure.
  • Installed T-1 circuits.
  • Monitored Fiber network elements on rings.
  • Installed and maintained Lucent DMX Express and metropolitan Fiber Links equipment.

Senior Field Service Engineer

Network Equipment Technologies
09.1989 - 04.2004
  • Onsite coordination and installation of IDNX networks.
  • Oversaw voice, data and video connections. Troubleshoot LAN and WAN networks.
  • Onsite Professional Services at Cablevision and National Grid.
  • Installed deployed and documented the wide area network.
  • Provided onsite Profession Services for Morgan Stanley for five years.
  • Global coordination of over 59 locations worldwide. Managed products, including coordination of manpower, equipment and outside resources until project completion.
  • Performed network management duties.

Network Implementation Engineer/Operations Manag

Chase Manhattan Bank
09.1987 - 09.1989
  • Plan and Implement Installation of N.E.T wide area networks.
  • Documentation for all circuits migrated onto and off networks.
  • Acceptance testing on all nodes and circuits on networks.
  • Troubleshooting voice, data and high speed transmission lines.
  • Coordination of all network migrations, upgrades, cutovers and scheduled outages.
  • Responsible for meeting network deadlines.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn, NY
06.1970

Skills

Connective communication and commitment to building strong relationships

Excellent understanding of the power of empathy

Strong Analytical skills

Flexibility to adapt quickly to changing situations

Mentoring and teaching others

Problem Resolution under pressure

Conflict Resolution

Mentoring and training teams on both a national and global scale

Timeline

Systems Mentoring Supervisor

Gatekeeper Systems
03.2021 - Current

Senior Technical Support Representative

Altice USA
02.2008 - 12.2019

Owner / Operator of LLC

Abundance Vending Inc.
10.2006 - 11.2008

New York Life Insurance Agent

New York Life Insurance Co
01.2005 - 10.2006

Network Technician

ComDesign Systems
06.2004 - 12.2004

Senior Field Service Engineer

Network Equipment Technologies
09.1989 - 04.2004

Network Implementation Engineer/Operations Manag

Chase Manhattan Bank
09.1987 - 09.1989

High School Diploma -

Fort Hamilton High School

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Robert Nazaro