Goonj Mehrotra

Global Engineering and Delivery led sales Leader with 20+ years of experience in Technology Consulting and Delivery. Building new and existing client relationship and identifying transformational/Continuous improvements opportunities for large scale engagements in functions/processes like Lead to Order, Marketing Campaigns and Promotions, Datacenter Ops, Employee productivity, Security Ops & Remediation etc. Leveraging Microsoft technologies along with partnership with third parties like ServiceNow, Celonis, iCertis etc. Led several request for proposals/information (RFP/I) from solutioning, rate card, pricing, submissions to delivering managed services with a track record of 70% wins. Accountable for client relationship management, customer expectation and experience management including people, process and technology needs. Prioritizing backlog & delivering customer value (ROI) by collaborating with excellence/SME teams, leading multiple DevOps teams (globally across India, Philippines, Mexico, Brazil, UK and US) focused on delivering high quality products while meeting org & business KPIs. Comprehensive experience in Professional services, planning, budgeting, and implementing effective cost controls to manage target margins. Recognized for achievements in the following programs: Intelligent Data governance & management leveraging GenAI (Data engineering, quality, lineage, entitlement, security & compliance, master & ref data, metadata, analytics/insights, attestation etc.), Modern Engineering implementation program from Monolith to SOA architecture, SOX compliance, PaaS migrations, Accessibility compliance, CICD, IAM, Telemetry, Agile framework implementation using Azure DevOps, roadmap definition and execution, Metrics Development and Reporting. Currently leading engagements to implement Agentic AI build & orchestration for Global Helpdesk to reduce cost and eliminate the need for Tier1/L1.

• Led end to end process, people and technology transformation for client Lead to order sales process resulting in reduction of deal velocity by 35% (90 days to 60 days).
• Achieved 66% reduction in total cost of ownership by implementing end to end strategy through delivery with accuracy and efficiency.
• Collaborated with team of Center of excellence for functions like Lead to order, investment funding for pursuits, labor cost, project lifecycle, Agentic AI customer case studies in the development of Deal and Sales management.
• Supervised team of ~250 (20% onshore and 80% offshore) staff members.

• Microsoft Certifications
• SAFe
• PSM
• Design Thinking