Summary
Overview
Work History
Skills
Timeline
Generic
Gopakumar Nambiar

Gopakumar Nambiar

East Brunswick,NJ

Summary

Methodical director with several years of comprehensive experience overseeing Financial Services operations and Customer Relationship Management. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of Banking trends.

Overview

20
20
years of professional experience

Work History

Customer Relationship Director

Wipro Limited.
East Brunswick, NJ
03.2022 - Current
  • Act as liaison between client stakeholders and Wipro’s management for business executions. For existing Contracts, the primary responsibility includes Governance across Strategic, Tactical and Operational levels, Adherence to Master Service Agreements & respective work orders, Program Management of Projects, Delivery Risk assessment & Mitigation and delivering $ Savings to the clients. For New Contracts, responsibility includes solution design, commercial negotiations, Contract negotiations, Program Management and BAU management
  • Develop and strengthen relationships with decision makers and influencers in the customer organization and drive penetration in various functions.
  • Understand client needs and identify new business opportunities as well strategy for execution in liaison with Operating units . Here, I have face to face interactions with various stakeholders within the client enterprise and after understanding their business problems, I work closely with my solution design teams to create custom proposals targeting customer problem areas and the operational teams reporting into me for implementing the business needs.
  • Lead proposal development, negotiation and commercial terms for large deals.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Lead Talent Retention Plan for over 677 resources across the globe.
  • Assessed employee performance against established benchmarks or targets.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Identified opportunities for process optimization through data analysis.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Responsible for the overall Profit & Loss account performance for the program. Cost optimization, cost predictability for the customer and for Wipro is a key deliverable in this role.

Senior Manager & Head of Consumer Banking Solution

Wipro Limited
Pune, Maharashtra, India
04.2017 - 02.2024
  • Leading Business Solutions for Consumer Banking Function of Wipro’s Digital Operations and Platforms Business Units assisted by a team of solution architects and Program Managers.
  • Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
  • Program Managing new Business Transitions from Client Organizations.
  • Leading team in Identifying opportunities for large scale transformation in existing consumer banking businesses and ensuring completion in liaison with transformation units.
  • Work closely with Client teams to identify further opportunities within their enterprise to add value.
  • Defining and implementing a structured way of handling new business opportunities first client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc
  • Working with sales team to identify pipeline and plan activities for the team to deliver. 8. Taking lead/participate in opportunity assessment, qualification, developing response strategy.
  • Lead Proposal development, review and feedback process, competitive positioning, pricing/ commercial decisions.
  • Working closely with the delivery heads in identifying the right team, getting the pre sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal.
  • Work closely with support functions (like IT/ Quality/ Marketing etc.) for creating a compelling solution/ proposal.
  • Partnering with Field force team in prospecting with relevant pitch and market/company specific data.
  • Reviewing Collaterals, Case Studies, White Papers, etc. and assist Sales in pitch evangelism.
  • Leading Due Diligences to identify business areas for outsourcing, opportunities for transformation.
  • Leading Contractual & Pricing negotiations with prospective & Existing customers

Manager & Solutions Architect

Wipro Limited - Gate 1
Pune, Maharashtra, India
08.2014 - 03.2017
  • Managing all senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign off of the solution with proper input on client business objectives, industry, risk assessment, budget and preferences
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery
  • Directing and coordinating with Legal & Commercial in areas specific to the solution to ensure standards
  • Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions
  • Lead service transition and ensuring appropriate solution plan transition for closed deals
  • Interfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
  • Orchestrating the action points coming out of the opportunity Quality Assurance process

Deputy Manager Operations

WNS Global Services
Pune , Maharashtra, India
05.2007 - 07.2014
  • Led 5 teams consisting of over 90 full-time employees (FTEs) in the financial services portfolio.
  • Effectively handled the transition of over 400 Cradle to Grave roles from diverse client locations.
  • Achieved 5 accolades from Business Unit head for exemplary performance in team and client management.
  • Progressed through the ranks with 4 advancements in just 7 years.
  • Oversaw the development and growth of a group comprising 22 colleagues, resulting in their advancement to various leadership positions, including 7 reaching senior-level responsibilities.

Associate

Wipro Limited
Pune, Maharashtra
08.2004 - 08.2006
  • Responsibility included handling inbound calls for a major technology company

Skills

  • Logistics Management
  • Business Planning
  • Contract Management
  • Contract Negotiation
  • Business Development
  • Project Management
  • Resource Planning
  • People Management

Timeline

Customer Relationship Director

Wipro Limited.
03.2022 - Current

Senior Manager & Head of Consumer Banking Solution

Wipro Limited
04.2017 - 02.2024

Manager & Solutions Architect

Wipro Limited - Gate 1
08.2014 - 03.2017

Deputy Manager Operations

WNS Global Services
05.2007 - 07.2014

Associate

Wipro Limited
08.2004 - 08.2006

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Gopakumar Nambiar