Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gopal Acharya

elizabethtown,PA

Summary

Dynamic professional with a proven track record at Nordstrom, enhancing operational efficiency and customer satisfaction through expert problem-solving and exceptional interpersonal communication. Excelled in multitasking and organizational skills, achieving notable improvements in project outcomes. Proficient in Microsoft Office, demonstrating a professional demeanor in all interactions.

Overview

15
15
years of professional experience

Work History

Wave Anayalist

Nordstrom
Elizabethtown, PA
01.2023 - 12.2025
  • Distributed work orders to departments.
  • Facilitated meetings between stakeholders in order to ensure alignment on project objectives and timelines.
  • Analyzed data from multiple sources to develop strategies for improving operational efficiency.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Building Trainer

Nordstrom
Elizabethtown, PA
09.2021 - 12.2022
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Recommended changes or improvements in existing training processes as needed.

Return Inspection

Nordstrom
Elizabethton, PA
12.2020 - 09.2021
  • Handled incoming shipments from vendors; unpacked boxes and checked contents against invoices for accuracy.
  • Conducted daily counts of merchandise stored in backroom areas to verify accuracy of inventory levels.
  • Processed exchange requests in computer system.
  • Verified customer information for return items, including name, address and phone number.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Prepared outgoing packages for shipment via UPS or other carrier services.
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters.

Dispatcher Office Assistant

Fresh Express
Harrisburg, PA
05.2015 - 12.2017
  • Provided customer service support to clients seeking assistance with transportation services.
  • Verified accuracy of orders prior to dispatch by double-checking all relevant details.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Processed invoices for payment from vendors supplying goods or services to the dispatch office.
  • Updated driver profiles with current contact information and certifications.
  • Prepared documents for shipment including labeling packages according to destination requirements.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Greeted guests and vendors to assist in navigating space.
  • Maintained positive working relationship with fellow staff and management.

Quality Assuaranc

Fresh Express
Harrisburg, PA
04.2011 - 05.2015
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

Education

Some College (No Degree) - CIS

HACC
Harrisburg, PA

Skills

  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Interpersonal skills
  • Effective communication
  • Interpersonal communication
  • Manufacturing Process Knowledge
  • Task prioritization
  • Professional demeanor
  • Microsoft Office
  • multilingual

Timeline

Wave Anayalist

Nordstrom
01.2023 - 12.2025

Building Trainer

Nordstrom
09.2021 - 12.2022

Return Inspection

Nordstrom
12.2020 - 09.2021

Dispatcher Office Assistant

Fresh Express
05.2015 - 12.2017

Quality Assuaranc

Fresh Express
04.2011 - 05.2015

Some College (No Degree) - CIS

HACC

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Gopal Acharya