Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gopal Panja

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Brings 2 years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.

Enterprising Ops Admin polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly-organized with talent for multitasking using superior time management and decision-making abilities.

Overview

5
5
years of professional experience

Work History

Supervisor

Tim Hortons
02.2022 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Sr. Operations Administrative

FedEx Ground
10.2021 - Current
  • Designated Records management coordinator & QPS (Quality Processing Specialist) at Fedex.
  • Attending phone calls from customers and Customer Service..
  • Maintaining day to day required duties for Prince George and other locations
  • Constantly use of different company-based programs for different tasks.
  • Enforcing regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Reviewing documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Training other employees to maximize team functioning.
  • Reviewing and assessing ongoing operations, developing initiatives for continuous process improvement by giving numerous presentations.
  • Went 312 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Creating PowerPoint presentations used for diverse business needs.

Package Handler

FedEx ground
03.2020 - 10.2021
  • Assisted in loading delivery trucks with prepared packages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Able to work with automated/manual rollers and conveyors
  • Comfortable working in the trailers and ensuring the flow of the packages are as per required standards
  • Able to recognize postal codes and their routes
  • Give feedback to the manager regarding current procedures for improvements

Team member

McDonald’s
03.2019 - 09.2020
  • Able to work swiftly and quickly in the busy hours to maintain the service time of the restaurant
  • Accurate while performing different tasks like taking orders, making drinks, or packing orders at the same time
  • Listens to customers’ needs precisely to ensure that their issue is solved
  • Ordered, organized, and rotated supplies
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Prevented customer service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
  • Satisfied customers by delivering speedy and expert service
  • Recognized and took advantage of opportunities to increase business revenue, including upsells assigned products.

Education

High School Diploma -

RIMT World School
Chandigarh, India

Associate of Science -

College of New Caledonia, Prince George

Skills

Food safe certification

  • Ability to type 56 words per minute
  • Ability to function with little supervision and handle pressure with mixed workload
  • Quality Process Specialist & Records Management Coordinator at Fedex
  • Particularly effective in assessing and organizational problems and resolving conflicts, resulting in a healthy environment
  • Ability to communicate professionally, both verbally and in writing
  • WHMIS for workers and able to recognize different hazardous material signs and their safety measures
  • Member of the safety committee at FedEx
  • Loading Dock Operations
  • Customer Service Management

Timeline

Supervisor

Tim Hortons
02.2022 - Current

Sr. Operations Administrative

FedEx Ground
10.2021 - Current

Package Handler

FedEx ground
03.2020 - 10.2021

Team member

McDonald’s
03.2019 - 09.2020

High School Diploma -

RIMT World School

Associate of Science -

College of New Caledonia, Prince George

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Gopal Panja