MS Office
GOPAL PONNUSAMY
SERVICE SPECIALIST
Madison,WI
Summary
Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Service
ARBURG Inc
Madison, WI
04.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Trained customer employees and managers on machine use and maintenance.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Assisted team members with machine troubleshooting and diagnostics.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Serviced the machine for expedient repair and minimal downtime.
Service Specialist
ARBURG B.V
Ras Al Khaimah, United Arab Emirates
05.2017 - 03.2022
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated increased knowledge of company products and equipment.
- Developed detailed maintenance schedules for the machine to maximize equipment lifetimes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Regional Service Manager
UNIMARK
Bengaluru, India
02.2007 - 04.2017
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed supplier risk evaluations and supported regulatory inspections.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager Production & Maintenance
Adept Polymers Private Limited
Bengaluru, India
02.2006 - 01.2007
- Completed required safety training programs for [Type] environments.
- Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
- Led quality control initiatives to reduce downtime and boost profits.
- Established position requirements, schedules and production team processes.
- Designed and implemented new production schedule to reduce loss in labor and inventory.
- Verified documentation of process control parameters.
- Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
- Contributed to company growth by delivering quality customer service to foster growth and retention.
- Conducted meetings to capture lessons learned and streamline product improvement process.
- Successfully managed production activities to achieve on-time shipment of orders.
- Delivered operating plans and growth objectives.
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Implemented scheduled maintenance, retooling production status sheets and driving tasks to achieve scheduling effectiveness.
- Researched and tested new materials for production.
- Identified and planned for resources needed to accomplish production objectives.
Production & Maintenance Engineer
LAKSHMI LIFE SCIENCE
Coimbatore, India
02.2004 - 01.2006
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected and adjusted work performed to meet expectations.
- Documented production information via daily system logs and discussed issues with management.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Tecnician Production & Maintenance
G Plast Private Limited
Coimbatore, India
07.1998 - 01.2004
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected and adjusted work performed to meet expectations.
- Process setup and optimizations.
- Maintained machinery to prevent overloads and avoid malfunctions.
Education
Bachelor of Engineering - Mechanical Engineering
Vinayaka University
Salem, India 06.2005 - 05.2008
Diploma - Mechanical Engineering
Coimbatore Instuite of Technology
Coimbatore, India 06.1994 - 04.1997
Skills
Machine Installation knowledge
Service reports
Testing and evaluation
Customer Relationship Management
Diagnostics skill
Troubleshooting ability
Software
Autocad
Electric and Hydraulic Drawings
Timeline
Service
ARBURG Inc
04.2022 - Current
Service Specialist
ARBURG B.V
05.2017 - 03.2022
Regional Service Manager
UNIMARK
02.2007 - 04.2017
Assistant Manager Production & Maintenance
Adept Polymers Private Limited
02.2006 - 01.2007
Bachelor of Engineering - Mechanical Engineering
Vinayaka University
06.2005 - 05.2008
Production & Maintenance Engineer
LAKSHMI LIFE SCIENCE
02.2004 - 01.2006
Tecnician Production & Maintenance
G Plast Private Limited
07.1998 - 01.2004
Diploma - Mechanical Engineering
Coimbatore Instuite of Technology
06.1994 - 04.1997