Gopal Sudera
Watertown,NY
Summary
Accomplished manager and sales personal with a proven track record. Expert in sales strategy development and complex problem-solving, Excel in building strong client relationships and driving market growth. Skilled in verbal communication and sales techniques, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager
Valero Gas Station
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Manager
Sunoco Gas Station
01.2020 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
State Street Market
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Salesman
Sears
01.2016 - 01.2019
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Education
Associate of Science - Biochemistry
Jefferson Community College
Watertown, NY05.2019
Skills
- Verbal and written communication
- Sales strategy development
- Complex Problem-Solving
- Sales and marketing strategies
- Customer Relationship Building
- Upselling and Cross Selling
- Cold-calling
- Territory Development
- Client presentations
- Closing Techniques
- Relationship Building
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Valero Gas Station
01.2023 - Current
Manager
Sunoco Gas Station
01.2020 - Current
Manager
State Street Market
01.2019 - Current
Salesman
Sears
01.2016 - 01.2019
Associate of Science - Biochemistry
Jefferson Community College
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