Goran Gjorgjievski
Miami
Summary
Enthusiastic Senior Operations Manager offering 20-year background overseeing production of goods and provision of services in cruise line Industry. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. With history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Senior Dining Operations Manager
Carnival Cruise Line
09.2018 - Current
- Working directly with VPs and Directors of operations
- Provided leadership for continual management and employee training initiatives.
- Directly engaged in various projects and developments of dining operations, restaurant brand standards, and future builds in restaurant design .
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed strategic workforce planning, performance management, and benefits administration.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Manage to increase sales by 10% in applying specific methods to improve productivity.
- Improved beverage product delivery in all restaurants with it we established comprehensive bar program.
Food Operation Manager
Carnival Cruise Line
05.2018 - 09.2018
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Directly accountable for 500 employees to address business objectives and maintain high operational standards
Senior Maitre D
Carnival Cruise Line
01.2008 - 01.2018
- Directed all aspects of Restaurant operations including banquet facilities
- Executed departmental strategies and maximized performance of department
- Ensured high standards of food & beverage service quality, and marketing to maximize profits and outstanding customer service
- Consistently achieved positive results in guest’s satisfaction and revenue
- Worked closely with managers to focus on best practices to provide best possible work environment and foster growth.
- Saved multi million dollars by implementing cost saving initiatives that addressed long standing problems.
- Handled operation with best revenue tracking records in food and beverage year over by showing growth of at least 10%.
- Used coordination and planning skills to achieve results according to schedule
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Delivered services to customer locations within specific timeframes
- Saved $1000000 annually per ship by implementing cost-saving initiatives that addressed long-standing problems
Duty Manager
Tower Hotel
04.2008 - 08.2008
- Overseeing Hotel, Restaurant and Bar operations
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Oversaw hotel operations with team of 100 personnel.
Maitre D'
Carnival Cruise Line
01.2006 - 01.2008
- Served as leader of FOH team by assigning duties, work stations and responsibilities. Responsibility was to maintain and advance service standards by continuously evaluating team performance to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Restaurant Operations Manager
Celebrity Cruise Lines
01.2002 - 01.2006
- Supervised all areas of restaurant to keep it uniformed and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Focused on unlocking revenue opportunities and managed to establish growth.
Head Waiter
Renaissance Cruises
01.1998 - 01.2001
- Responsible to ensure comprehensive guests’ satisfaction in area of responsibility in three five star Restaurants
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Seasoned hospitality professional with 20 years’ experience in cruise industry
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- My background includes leading operations, teams, customer relations to propel efficient, seamless operations while ensuring outstanding guest experience and first-rate product and service quality.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Education
BBA - International Business and Hospitality Management
2011
BBA - Mechanical Engineering
1998
High School Diploma -
06.1996
Skills
- Financial Statement Review
- Human Resources Oversight
- Problem Anticipation and Resolution
- Originality and Creativity
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Performance Monitoring and Evaluation
- Department Oversight
- Records Organization and Management
- Business Leadership
- Brand Visibility
- Constructive Feedback
- Process Development and Streamlining
- KPI Monitoring
- Employee Recognition
- Business Growth Initiatives
Websites
Sports, Fitness
I enjoy game of tennis, playing football and to exercise regularely.
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Bulgarian
Full Professional
Macedonian
Native or Bilingual
Timeline
Senior Dining Operations Manager - Carnival Cruise Line
09.2018 - Current
Food Operation Manager - Carnival Cruise Line
05.2018 - 09.2018
Duty Manager - Tower Hotel
04.2008 - 08.2008
Senior Maitre D - Carnival Cruise Line
01.2008 - 01.2018
Maitre D' - Carnival Cruise Line
01.2006 - 01.2008
Assistant Restaurant Operations Manager - Celebrity Cruise Lines
01.2002 - 01.2006
Head Waiter - Renaissance Cruises
01.1998 - 01.2001
University St Kliment Ohridski - BBA, International Business and
Hospitality Management
University St. Kiril And Metodij - BBA, Mechanical Engineering
Vlado Tasevski - High School Diploma,
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