Goran Nakovski
Darien,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dynamic leader with a proven track record at Alamo Truck Repair, adept in budgeting and finance leadership, saving $200k annually. Excelled in staff training, enhancing team productivity and customer service. Skilled in vendor negotiations and employee scheduling, fostering a safe and efficient work environment. Demonstrates exceptional task delegation and customer engagement, driving significant business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Truck Repair Shop Manager
Alamo Truck Repair
04.2020 - 03.2025
- Customer relationship
- Receiving semi trucks for repair, including Volvo, MACK, Freight Liner, Peter Built, and Kenworth models.
- Accessing visual damages
- Computer diagnostics
- Assign specific technician to perform the repair in timely manner
- Work with OEM vendor and after market vendor to acquire the needed parts to complete a quality repair and satisfy customer budget.
- Performed quality control of the repairs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Controlled costs by effectively negotiating with vendors, saving about $200k on budget per year.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Assisted in hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established functions and outline scope of position for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
CDL Truck Driver
TAG Trans
03.2014 - 03.2020
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of deliveries and money received from customers.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
3 Years of Coursework Completed - Business Economics
American University of Europe - FON
Skopje, North Macedonia05.2006
Skills
- Semi truck repair diagnosis
- Employee training
- Task delegation
- Employee scheduling
- Store operations
- Invoicing
- Budgeting and finance leadership
- Customer service and engagement
- Vendor engagement
Certification
- CDL License
Languages
Bulgarian
Full Professional
Serbian
Full Professional
Macedonian
Native or Bilingual
Croatian
Full Professional
Interests
- Computer Hardware Building
- Installing Software on Computer Machine
- Electronics and Circuit Building
- Drone Piloting
- Youth Development Programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Working with my hands and fixing things
Timeline
Truck Repair Shop Manager
Alamo Truck Repair
04.2020 - 03.2025
CDL Truck Driver
TAG Trans
03.2014 - 03.2020
- CDL License
3 Years of Coursework Completed - Business Economics
American University of Europe - FON
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