Gorby Louis-Charles
Lake Worth,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
General Manager
Verano
04.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant General Manager
Verano
12.2022 - 04.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Agent In Charge
Verano / MUV Dispensary
02.2022 - 12.2022
- Interviewed potential Cannabis Advisors.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
MedTender
MUV Medical Dispensary
10.2020 - 02.2022
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Amazon Delivery Driver
Amazon
05.2020 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed routine maintenance on truck to keep in working order.
Vehicle Porter
Lexus Of Palm Beach
07.2019 - 04.2020
- Washed, waxed and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained all Lots on the property
Ticket Booth Manager
Rapids Water Park
01.2017 - 04.2019
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth daily operations.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Consistenly improved staff morale in order to reduce employee turnover
IT Technician
Rapids Water Park
02.2014 - 04.2019
- Analyzed any Tech related issues and identified troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Ticket Booth Attendant
Rapids Water Park
03.2011 - 04.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Cardinal Newman High School
West Palm Beach05.2009
Skills
- Organization and Time Management
- Self-Directed
- Decision-Making
- Supervision and leadership
- Calm Under Pressure
- Social Perceptiveness
- Task Prioritization
- MS Office
- Written Communication
- Microsoft Word
- Dependable and Responsible
- Critical Thinking
- Analytical and Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Relationship Building
- Organizational Skills
Timeline
General Manager
Verano
04.2023 - Current
Assistant General Manager
Verano
12.2022 - 04.2023
Agent In Charge
Verano / MUV Dispensary
02.2022 - 12.2022
MedTender
MUV Medical Dispensary
10.2020 - 02.2022
Amazon Delivery Driver
Amazon
05.2020 - 08.2020
Vehicle Porter
Lexus Of Palm Beach
07.2019 - 04.2020
Ticket Booth Manager
Rapids Water Park
01.2017 - 04.2019
IT Technician
Rapids Water Park
02.2014 - 04.2019
Ticket Booth Attendant
Rapids Water Park
03.2011 - 04.2019
High School Diploma -
Cardinal Newman High School
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