Gordae Lloyd
Wrangell,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and a Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Stocker/Cashier
IGA Supermarket
Wrangell, AK
08.2023 - 12.2023
- Inspected stock for damage or defects and reported issues to management.
- Arranged merchandise in an attractive manner to promote sales.
- Recorded quantity, type and value of materials or items received.
- Replenished items to maintain stock availability.
- Stamped price tags on merchandise, referring to official price lists.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Provided customer service by answering questions about product location, price and availability.
- Compared merchandise invoices to items actually received.
Cashier Manager
Chamberlin's Natural Foods
Orlando, FL
07.2021 - 10.2022
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Agent
Empire Auto Parts
Orlando, FL
09.2021 - 02.2022
- Educated customers on special pricing opportunities and company offerings.
- Tracked orders from placement to delivery using internal systems.
- Consulted with customers to resolve service and billing issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Managed high-volume of inbound and outbound customer calls.
- Promoted available products and services to customers during service, account management and order calls.
- Suggested suitable options for unavailable products and services to retain customers.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
High School Diploma -
Freedom High School
Orlando, FL10.2021
Skills
- Willing to Learn
- Energetic and Outgoing
- Customer Service
- Inventory Reporting
- Proper Stacking and Storage
- Money Handling
- Signing and Pricing
Timeline
Stocker/Cashier
IGA Supermarket
08.2023 - 12.2023
Customer Service Agent
Empire Auto Parts
09.2021 - 02.2022
Cashier Manager
Chamberlin's Natural Foods
07.2021 - 10.2022
High School Diploma -
Freedom High School
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