GORDANA KOVACEVIC
Denver,CO
Summary
To obtain a challenging position in a fast-paced environment where my skills and experience can be utilized to their fullest potential.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounting / Client Relations
Arlun Inc.
Aurora, CO
09.2013 - Current
- Skills: organization, accounting, data entry, math skills, financial software, attention to detail,
thoroughness, verbal communication skills - Post customer payments by recording all transactions
- Post revenues by verifying and entering transactions from lock box and local deposits
- Verify validity of account discrepancies by obtaining and investigating information from sales
and customers - Subcontractor and employee payroll
- Summarize receivables by maintaining invoice accounts, coordinating transfers, preparing
reports, pay company invoices
Client Support Specialist TB LAB
National Jewish Health
Denver, CO
01.2013 - 09.2013
- Establish and maintain excellent client support relations for referral and in-house clients, and ensure full client satisfaction
- Knowledge of specimen requirements and laboratory testing procedures
- Process specimens and order appropriate testing
- Comply with confidentiality agreement with companies that have contracted with NJ for preclinical and clinical trials
- Provide professional support to the laboratory client service program that produces quality laboratory results impacting patient care
- Maintain positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality
Customer Service Scheduling Specialist
National Jewish Health
Denver, CO
04.2012 - 07.2012
- Scheduled patient appointments / procedures for physicians
- Communications with both patients and clinical staff regarding scheduling issues
- Accurately collected all necessary patient demographic and insurance information.
Receptionist/Office Assistant
Dermatology
Broadview Heights, OH
08.2008 - 12.2011
- Scheduled appointments, answered phones, registered patients, Partners verified insurance information etc
- Collected payments, maintained record of collections and bills
- Assisted, relieved and covered duties of co-workers when needed
- Listened and resolved patient complaints
- Worked with EMR
- Responsible of overall appearance, cleanliness and security of office.
Front Desk Clerk
Courtyard by Marriott
Middleburg Heights, OH
05.2006 - 05.2011
- Maintained an inventory of vacancies, reservations and room, Registered arriving guests and assigned rooms
- Answered inquiries regarding hotel services and registration by letter, by telephone and in person, provided information about services available in the community and responded to guests’ complaints
- Compiled and checked record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
Education
Associate Degree of Applied Business - Hospitality Management – Lodging, Tourism Management
Cuyahoga Community College
Skills
- Proficient in foreign languages: Serbian, Bosnian and Croatian
- Communicate well with different personalities; serve guests and clients with warmth and diplomacy
- Outstanding Customer Service Skill
- Punctual, Reliable and Professional
- Excellent Interpersonal Communication
- Independent Decision Maker
- Team Player
- Knowledge of Microsoft Word, Excel, PowerPoint
Certification
Obtained ServSafe Certification by the National Restaurant Association Educational Foundation.
Obtained Hospitality Sales and Marketing Certification by Educational Institute of the American Hotel and Lodging Association.
Obtained Certified Dining Room Associate Certification by the Federation of Dining Room Professionals.
Timeline
Accounting / Client Relations
Arlun Inc.
09.2013 - Current
Client Support Specialist TB LAB
National Jewish Health
01.2013 - 09.2013
Customer Service Scheduling Specialist
National Jewish Health
04.2012 - 07.2012
Receptionist/Office Assistant
Dermatology
08.2008 - 12.2011
Front Desk Clerk
Courtyard by Marriott
05.2006 - 05.2011
Associate Degree of Applied Business - Hospitality Management – Lodging, Tourism Management
Cuyahoga Community College
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