Gordie Holt

Grew resident Lifestyle and engagement event participation by 60%

Grew and maintained monthly L&E event calendar

Initiated and grew community partner relationships to aid with resident participation and community outreach.

Grew FB and social media engagement by 30% increased social presence by 70%

Created and maintained activity book for residents.

Streamlined and implemented daily, weekly, and monthly operation protocol.

Completed daily, weekly, and Monthly task in professional and timely manner.

• Worked with maintenance staff to complete timely repairs and enhancements.
• Received and processed resident payments, and updated system accounts with latest information.
• Met with residents to gather information and develop effective solutions.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Managed community within established cost constraints.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

• Managed social channel content strategy and calendars to drive engagement.
• Identified category trends through social listening.
• Updated and created cross-functional decks and presentations.
• Supported full life cycle of agency pitches.
• Rev. Dr. Joseph E. Lowery 93rd birthday celebration: Contributed in conceptualizing and strategic direction of the event. Worked closely with producer and creative team to provide creative, professional and functional deliverables that align with needs of the client. Assisted in script writing and content research for the program. Directed talent and sound professional to ensure a seamless run of program.
• SCLC/W.O.M.A.N. annual Drum Major Awards: Worked with and aided producer in brainstorming stages of project to conceive a cohesive presentation. Researched and prepared content for script and multimedia presentation. Initiated and assisted design of “Drum Major” award.
• Rev. Dr. Joseph E. Lowery 92nd birthday celebration: Contributed to script writing/editing. Supplied content research and multimedia management. Worked with videographer and provided direction for flow of multimedia content and projections to ensure the program ran according to client and producers specifications and satisfaction.
• “In The Midnight Hour”: Hired as choreographer of stage production effectively communicated artistic vision of director and producer through movement taught to actors and dancers. Managed and facilitated rehearsals with cast of 16 dancers and actors. Collaborated with director, producer,and musical director to originate visual representation of musical and scripted material.
• "Wilson Pickett Sing-Off"; Worked with director and creative staff to design campaigns for Wilson Pickett Legacy, resulting 42% increase in social media traction. Adapted marketing plans to specific audiences.

• Assisted and supported:
• Sales by building and engaging community market partners, planned and executed prospect events, completing the sales process turning prospects to residents
• Maintenance by checking daily work orders and following up with maintenance and relevant vendors to ensure work order completion in a timely manner
• Worked with maintenance to complete "make readies"
• Led maintenance amenity audit
• Lifestyle engagement by planning, overseeing, and implementing monthly event calendar
• Hosted weekly events
• Created partnering opportunities with area businesses and organizations
• Leasing by touring prospects and hosting prospect events
• Guiding prospects through the leasing process
• Closing leases
• Daily operations by resolving resident concerns, running rent payments, completing weekly and monthly reports, completing daily operations task using; Yardi, excel, asana, team, outlook, and intranets.

• Maintain accurate records for each customer including lease, addendums, correspondence
• Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
• Keep accurate and organized foreclosure documentation, following company foreclosure checklist and set guidelines
• Keep post auction paperwork labeled and filed for seven years - Use computers as designated for business use only
• Proficient at SiteLink and StoreLogix
• Prepare weekly and monthly reports accurately and submit in a timely fashion
• Make collection calls and send reminder notices per company standards
• Meet or exceed net rental goal each month
• Follow up on all internet, e-mail or call center leads, maintaining a 86% conversion ratio from lead to rental
• Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees
• Sales/Retail

• Increased merchandise sales 47% within the first 2 months, Recognized by Divisional Vice Pres
• For company enthusiasm and customer satisfaction, Appointed as district “Insurance capitan” to promote and support colleagues in insurance sales, Promoted to General Manager in 4 months
• Maintain accurate records for each customer including lease, addendums, correspondence
• Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
• Keep accurate and organized foreclosure documentation, following company foreclosure checklist and set guidelines
• Keep post auction paperwork labeled and filed for seven years - Use computers as designated for business use only
• Proficient at HIVE/CenterShift
• Prepare weekly and monthly reports accurately and submit in a timely fashion
• Make collection calls and send reminder notices per company standards
• Meet or exceed net rental goal each month
• Follow up on all internet, e-mail or call center leads, maintaining a 86% conversion ratio from lead to rental
• Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees

• Assist in directing the operation of the physical fitness center program and facility
• Developed and implemented fitness programs for Handi-capable, post and pre operation population to include; obesity, Multiple Sclerosis, post chemotherapy, hip replacement, knee replacement,and postural alignment ,
• Implements health promotion and wellness programs for the center and augments the program with own well-planned and beneficial programs to ensure diversity, appropriateness, and freshness and to respond to post and individual needs
• Conduct health and physical fitness assessments prior to developing an individual exercise plan, as appropriate to include but are not limited to: cardiovascular exercise capacity, blood pressure evaluation during rest and exercise, pulse rate during rest and exercise, body composition analysis, measure of strength, balance, mobility, flexibility, posture, and functional capacity
• Provides and arranges for instruction in such things as proper exercise techniques, proper use of equipment to prevent injuries, safety measures to follow, aerobics, stretching, heart and blood pressure monitoring, nutrition, and weight management
• Educated and led interesting, effective, and dynamic groups about health-related topics, such as proper nutrition, the importance of exercise, and the habits and behaviors necessary to avoid illnesses
• Designed exercise programs for clients based on fitness assessment results
• And the client’s fitness goals, instructed clients one-on-one using safe and proper exercising techniques
• Provide clients with a productive, challenging and exhilarating workout experience
• Motivated clients in other areas of everyday living that could be improved with fitness achievements, polite and responsive to clients/club member, serve as positive fitness role model for all clients and club members
• Conducted follow-up phone calls and additional fitness assessments to evaluate client’s improvements,Informed guests of specials and features.

• Lobby ambassador/concierge / guest service attendant ; Effectively connected to the culture and demographics of customers by embracing an engaging demeanor and the ability to provide a genuine and positive experience ,demonstrate highly responsive service to customers that meets or exceeds the expected quality
• Served as Point of contact for dock and service entrance access control
• Created and implemented dock entrance operations to include; drafting post orders, contractor/vendor sign in protocol ,and equipment maintenance
• Conducted First response protocol as rover by providing foot and mobile patrol services, observing closed circuit television to provide comprehensive knowledge of asset protection, industrial fire and life safety concepts to include workplace violence, terrorism and active shooter training, medical emergency and chemical response
• Performed as security command center operator and alarm systems monitor to ensure liability avoidance/risk management, facility threat planning, response and mitigation, emergency visual support services by analyzing live closed circuit system
• Training officer; responsible for distribution and practical application of dock operations to include all post order, emergency, and facility sign in/out protocol
• Trained new hire officers on security protocol, fire panel procedures, and cataloging necessary daily information
• Served as brand ambassador for various company events