Gordon Biggums
Columbus,OH
Summary
Senior B2C Sales Professional Strategic Planning and Forecasting / Consultative and Solution Selling / New Business Generation Employee Training and Development / Team Building and Leadership Growth-focused, results-driven leader with years of success maximizing revenue, and profitability for high- growth companies. Expert prospector, presenter, and negotiator; able to acquire new customers in competitive markets. Software proficiency includes Microsoft Office Suite; proven ability to quickly master new concepts and technologies with minimal training.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervising Life Insurance Agent
American Income Life
07.2009 - Current
- Identify and engage with potential clients through persistent outbound prospecting and networking to drive customer acquisition for a leading provider of affordable life insurance and supplemental health benefits
- Hold concurrent responsibility for serving as a coach and mentor to all Agents to elevate individual goal attainment
- Selected Contributions:
- Led the team to aggressively pursue its sales targets and secure $1M in average annual premiums
- Earned a #2 ranking in the 2009 March Madness sales contest for the top 64 Agents in Ohio
- Played a key role in the efficient launch of two offices in Indiana by spearheading candidate assessment and selection to acquire top talent, as well as new hire training
- Managed financial and health benefits for 300 labor unions and associations including the police officers’ and firefighters’ unions, the UAW, and the IBEW.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Medicare Sales Agent
Select Qoute
07.2021 - 08.2022
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Sold over 400 policies during AEP
- Close ratio over 40%
EFS (Exclusive Financial Specialist)
Allstate
06.2020 - 12.2020
- Worked with Independent Allstate Agency owners developing sales strategies and training of their staff
- Generated new Auto, Life and P&C Sales
- Created sales scripts for generating Life reviews and uncover P&C opportunity’s for staff use
- Trained office staff to become more efficient and reach 110% of sales Goals
- Implemented system to create more referral business that resulted in 110% growth in auto and Life sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Designed presentations and marketing materials to promote insurance products.
- Developed and implemented promotional strategies to increase customer base.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service/ Sales Manager
Uber/ Teleperformance
06.2019 - 04.2020
- Managed a call center of 40 agents, who solicited business for Uber Eats online Platform
- Created phone scripts and sales strategies for agents
- Increased sales to reach 150% of goal
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Account Manager II
Bank of America
01.2008 - 01.2009
- Earned a promotion from Account Manager I after three months and assumed responsibility for managing a $10M account portfolio to maximize customer satisfaction, deposit volume, and retention
- Selected Contributions:
- Ranked in the top 5% out of 2,000 Account Managers for acquiring $1.6M in average monthly new deposit volume and earned the Most Consistent Performer distinction in 2008.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Identified key entry points to enhance market penetration and maximize returns.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
Assistant Manager
Lakeshore Chevrolet / Buick Pontiac
12.2004 - 06.2007
- Presided over a 30-member sales team tasked with boosting sales of new and used vehicles in a highly- competitive market
- Selected Contributions:
- Guided the team to earn a #1 ranking out of seven sales teams in 2005 and 2006
- Designed and implemented an improved new hire training curriculum that increased profit production by 40%
- Selected by senior leadership to open and lead a new Buick and Pontiac dealership, subsequently increasing vehicle sales by 100% month-over-month.
Sales Manager
Fred Martin Chevrolet
11.2003 - 11.2004
- Conducted thorough client needs assessments and delivered engaging presentations to drive vehicle sales
- Optimized the customer experience by rapidly resolving complex issues and providing exceptional service
- Selected Contributions:
- Established a #1 ranking for sales production and earned a nomination to participate in General
- Manager training due to consistently high performance and comprehensive product expertise
- Broke daily and weekly sales Record multiple times from 250 a week to over 570 a week
- With a goal 320 a week for the program.
Education
Associate Of Applied Arts -
Northern Michigan University
Marquette, MIAssociate of Arts - Business
Grand Rapids Community College
Grand Rapids, MISkills
- Territory Development and Expansion
- Client Relationship Management
- Key Account Management and Growth
- Customer Satisfaction and Retention
- Prospecting / Lead Generation
- Sales Cycle Management
- Presentation and Proposal Design
- Contract Development / Negotiations
- Insurance Industry Knowledge
- Financial Needs Assessment
- Persuasive Negotiations
- Health Insurance Sales
- Property and Casualty Insurance Sales
- Operational Efficiency
- Call Center Customer Service
- Consultative Sales Approach
- Credit History Analysis
- Client Account Management
- New Agent Training
- Streamlining Processes
Additional Information
- Life and Health Insurance License, Ohio Department of Insurance (2009 to Present) Property and Casualty Insurance License, Ohio Department of Insurance (2009 to Present)
Certification
- Licensed Life, Health and P&C - Timeframe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medicare Sales Agent
Select Qoute
07.2021 - 08.2022
EFS (Exclusive Financial Specialist)
Allstate
06.2020 - 12.2020
Customer Service/ Sales Manager
Uber/ Teleperformance
06.2019 - 04.2020
Supervising Life Insurance Agent
American Income Life
07.2009 - Current
Account Manager II
Bank of America
01.2008 - 01.2009
Assistant Manager
Lakeshore Chevrolet / Buick Pontiac
12.2004 - 06.2007
Sales Manager
Fred Martin Chevrolet
11.2003 - 11.2004
Associate Of Applied Arts -
Northern Michigan University
Associate of Arts - Business
Grand Rapids Community College
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