Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Gordon Bracker

Summary

Methodical police investigator with 40 years of experience in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in numerous facets of investigative techniques with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Willing and eager to apply abilities in training others in investigating numerous crime solving techniques.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Service Manager

JCPenney Auto Center
10.1981 - 09.1982
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Developed department processes and procedures to boost customer satisfaction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Police Officer

City Of Beaumont
09.1982 - 01.2023
  • Secured crime scenes, processed and gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Apprehended offenders and conducted interviews and interrogations.
  • Conducted preliminary investigations at scenes of major crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Provided testimony in court proceedings.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Monitored criminal activity in community to identify suspicious activity.
  • Conducted searches of individuals, vehicles and premises.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Assisted in special investigations and crime prevention programs.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Handled citation and traffic violation paperwork.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Checked vehicle equipment for proper functioning prior to use.
  • Obtained information from arrested subjects to conduct debriefings.
  • Trained other officers in firearms and self-defense tactics.
  • Reduced process inaccuracies while investigating traffic and major crimes and assisting district attorney prosecution cases.

Education

No Degree - Criminal Justice

Lamar University
Beaumont, TX
11.1982

High School Diploma -

Warsaw Community High School
Warsaw, IN
06.1974

Skills

  • Courthouse Safety
  • Firearms and Weapons Expertise
  • Accident Investigations
  • Court Testimony
  • Planning and Coordination
  • Traffic Control
  • Crime Scene Processing
  • Evidence Preservation
  • Investigative Reports
  • Interrogation Techniques
  • Case Management
  • Traffic Citations Issuance
  • Municipal Codes
  • Felony Laws Knowledge
  • Risk Mitigation
  • Traffic and Motorists Monitoring
  • Court Preparation
  • Search and Seizure Procedures
  • Local, State and Federal Regulations
  • Accident Scene Management
  • Crime Investigation Discovery
  • Evidence Identification
  • Evidence Collection Protocols
  • Patrol
  • Arrest Techniques
  • Motor Vehicle Operation
  • Law Enforcement Information Databases
  • Summons and Subpoena Serving
  • Tactical Policing
  • Probation and Parole Knowledge
  • Self-Defense Training
  • Public Disturbance Investigation
  • Report Writing
  • Law Enforcement
  • Prosecution Support
  • Serving Court Documents
  • Evidence Collection and Evaluation
  • Exceptional Problem Solver
  • Safety Improvements
  • Control Crowd
  • Reviewing Body Camera Footage
  • Property Patrol
  • Arrest and Detention
  • Schedule Setting
  • Suspect Interrogation
  • Fingerprinting
  • Crime Prevention Training
  • Crime Reduction
  • Miranda Rights Expertise
  • CPR/First Aid Certified
  • Emergency Response
  • Safety and Security
  • Emergency Management
  • Patrol Procedures
  • Protecting People and Property
  • Analytical and Critical Thinking

Certification

  • Basic Peace Officer Certificate - State of Texas
  • Advanced Peace Officer Certificate - State of Texas
  • Intermediate Peace Officer Certificate - State of Texas
  • Master Peace Officer Certificate - State of Texas
  • Community Oriented Policing
  • Officer Street Survival - Texas DPS
  • Basic Accident Reporting School
  • Arrest, Search and Seizure
  • Investigation of Cults and The Occult
  • Field Training Officer
  • Child Abuse Investigation
  • Techniques In Developing Latent Fingerprints- Texas DPS
  • Basic Identification Officer- Texas DPS
  • Crime Scene Search Investigation- Texas DPS
  • Advanced Latent Fingerprinting- Texas DPS
  • Crime Scene Photography
  • Investigation of Assault and Death- Texas DPS
  • Police Liability
  • Basic Radar School
  • Glock Armorer
  • Internet For Law Enforcement
  • Family Violence-Breaking the Cycle
  • Counterfeiting Investigation- Secret Service
  • NAPD Driving
  • Tactical Defensive Driving
  • RR Crossing and Collision Investigation
  • Investigating Hazardous Devices-ATF
  • Auto-Homeowners Insurance Fraud
  • North American Standard Inspection Driver Examination-University of Missouri
  • North American Standard Inspection Vehicle Examination-University of Missouri
  • North American Standard Level 1 DOT-University of Missouri
  • Police Motorcycle Operator-Northwestern University
  • Spanish For Law Enforcement
  • DOT Hazmat Examination-Federal Motor Carrier Safety Administration
  • Advanced Collision Investigation- Texas A&M University
  • Air Bag Safety and Hybrid Vehicle Investigation-Texas A&M University
  • Crash Collision Reconstruction-Texas A&M University
  • Power Point in Collision Reconstruction-Federal Failure to Investigate Lawsuit Review-Hard Drive Crash Survival- Texas Association of Accident Reconstruction Specialists
  • Rotational Mechanics Development From Newtons Laws-Texas Association of Accident Reconstruction Specialists
  • Interstate Rules and Regulations-Texas Department of Public Safety
  • Dot North American Standard Level 1 Part A&B-US Department of of Transportation
  • Dot North American Standard Level II-US Department of of Transportation
  • Dot North American Standard Level III-US Department of of Transportation
  • DOT General Hazmat Investigation-US Department of of Transportation
  • Cargo Tank Inspection-US Department of of Transportation
  • AirBag Safety and Hybrid Vehicle Investigation-Texas A&M University
  • Crash Collision Reconstruction-Texas A&M University
  • CAD Crash-Crime scene Drawing-Advanced Crash Zone Drawing
  • Power Point in Collision Reconstruction-Federal Failure to Investigate Lawsuit Review-Hard Drive Crash Survival- Texas Association of Accident Reconstruction Specialists
  • Rotational Mechanics Development From Newtons Laws-Texas Association of Accident Reconstruction Specialists
  • Interstate Rules and Regulations-Texas Department of Public Safety
  • Dot North American Standard Level 1 Part A&B-US Department of of Transportation
  • Dot North American Standard Level II-US Department of of Transportation
  • Dot North American Standard Level III-US Department of of Transportation
  • DOT General Hazmat Investigation-US Department of of Transportation
  • Cargo Tank Inspection-US Department of of Transportation
  • Commercial Vehicle Enforcement-US Department of of Transportation
  • Commercial Air Brake Equipment Inspection
  • Commercial Truck Accident Reconstruction
  • Detecting Deception in Written Statements-Linguistic Statement Analysis
  • Major Commercial Vehicle Engine Event Recording Capabilities- TAARS
  • Analysis of EDR Data Using Spreadsheet Programs-TAARS
  • Cell phone Forensics
  • Collision Reconstruction Using Microsoft Excel-TAARS
  • Testifying Made Simple
  • At scene Traffic crash Investigation-Traffic Homicide Investigation
  • Court Security Specialist

Additional Information

Certified an expert witness in accident reconstruction and fingerprint identification.

Timeline

Police Officer

City Of Beaumont
09.1982 - 01.2023

Service Manager

JCPenney Auto Center
10.1981 - 09.1982

No Degree - Criminal Justice

Lamar University

High School Diploma -

Warsaw Community High School

Similar Profiles

CREATE PROFILE
Gordon Bracker