Gordon Brooks
Lawton,OK
Summary
Dedicated employee with extensive experience in cash register operations, merchandise stocking, and delivering exceptional customer service. Demonstrates strong teamwork and relationship-building skills while adhering to strict compliance standards. Proven ability to enhance customer satisfaction and maintain quality in diverse environments, including retail and automotive sectors. Results-oriented leader with a focus on team management and safety compliance. Experienced supervisor with a focus on safety compliance and effective communication. Successfully led teams in achieving operational goals while prioritizing customer needs and maintaining a solid reputation in the industry.
Overview
21
21
years of professional experience
Work History
Store Associate- Plumbing/Electronical
Home Depot
Lawton, OK
05.2023 - Current
- Assisted customers in locating products and answering inquiries.
- Maintained store organization by restocking shelves and arranging displays.
- Monitored inventory levels and reported shortages to management.
- Provided product knowledge to customers to enhance their shopping experience.
- Participated in training new associates on store procedures and policies.
- Implemented safety protocols to maintain compliance with company standards.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Senior Pastor
First Church Of God - Lawton
Lawton, OK
09.2009 - Current
- Led weekly sermons to inspire and engage congregation members.
- Provided spiritual counseling to individuals and families in need.
- Organized weekly worship services, sermons, and other special events.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Conducted special services like baptisms, weddings, and funerals.
- Guided church into new seasons of ministry through dynamic sermons and meaningful discussions.
- Assisted in recruiting new volunteers for various ministries within the church.
Tool Rental Technician
Home Depot
Lawton, OK
03.2023 - 05.2023
- Maintained tool inventory and ensured availability for customer rentals.
- Assisted customers in selecting appropriate tools for their projects.
- Demonstrated proper tool usage and safety procedures to customers.
- Performed routine maintenance and repairs on rental equipment.
- Processed rental transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance overall customer experience.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Performed preventative maintenance on all rental tools, including checking fluids, lubricating parts, replacing worn components and cleaning and testing electrical systems.
- Cleaned returned rental tools per company guidelines prior to restocking shelves or returning back into inventory system.
- Responded to technical issues by troubleshooting and resolving problems.
FT Sill Auto Craft Shop
MWR
Lawton, OK
03.2007 - 06.2013
- Completed inspections, estimations and damage reports.
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Directed 5-person team of repair and refinishing professionals.
- Kept strict safety practices in all areas of operations.
Correctional Officer Sergeant
Lawton Corr
Lawton, OK
06.2005 - 07.2007
- Supervised visitor identification and contraband checks to ensure security compliance.
- Oversaw court trips for jailers, safeguarding staff and public during transport.
- Monitored disciplinary and medical lockups every hour to maintain inmate safety.
- Assigned daily tasks and responsibilities to employees while completing work logs.
- Notified medical personnel of inmates needing attention and submitted incident reports.
Education
High School Diploma -
Flowing Wells HS
Tucson, AZ08.1973
Some College (No Degree) - Auto Engine Repair
Pima Community College
Tucson, AZTimeline
Store Associate- Plumbing/Electronical
Home Depot
05.2023 - Current
Tool Rental Technician
Home Depot
03.2023 - 05.2023
Senior Pastor
First Church Of God - Lawton
09.2009 - Current
FT Sill Auto Craft Shop
MWR
03.2007 - 06.2013
Correctional Officer Sergeant
Lawton Corr
06.2005 - 07.2007
High School Diploma -
Flowing Wells HS
Some College (No Degree) - Auto Engine Repair
Pima Community College