Gordon Hargrove
Eden,NC
Summary
With a proven track record at Dillon Tire Superstore, I excel in diagnosing and resolving complex mechanical issues, enhancing vehicle performance and reliability. My expertise in automotive diagnostics and preventive maintenance, combined with exceptional customer service skills, has significantly boosted client satisfaction. I'm known for mentoring junior mechanics, improving team productivity by over 30%.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mechanic
Dillon Tire Superstore
01.2021 - 01.2025
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Enhanced team morale and productivity by establishing positive work environment.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Achieved significant cost savings by negotiating better terms with parts suppliers.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Owner/Mechanic
Down South Diesel/Self
02.2006 - 01.2021
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Improved team productivity by introducing innovative project management tools and techniques.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Trained new mechanics in diagnostic techniques, raising overall skill level of team.
- Implemented eco-friendly waste disposal methods, contributing to sustainability efforts.
- Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
- Customized vehicles according to client specifications, enhancing their overall satisfaction.
- Calculated costs of materials and labor to prepair detailed repair estimates.
Mechanic
Kales Truck and Heavy Equipment
01.1996 - 01.2006
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
- Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
- Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
Education
N/A -
JV Martin
Dillon, SCSkills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Engine repair
- Brake systems
- Mechanical systems
- Tire services
- Auto and engine repair
- Belt and hose replacements
- Gasket and seal replacements
- Fluid exchanges
- Automotive diagnostics
- Fuel systems
- Problem diagnosis
- Vehicle test drives
- Vehicle inspections
- Equipment diagnostics
- Filter replacements
- Documentation and reporting
- Grease and lubricant application
- Exhaust systems
- Power steering repair
- Hydraulic repair
- Battery services
- Equipment adjustment
- Hydraulic systems
- Computerized diagnostics
- Clutch repair
- Defective parts disassembly
- Drive train systems
- Equipment inspection and testing
- Component repairs
- Fleet maintenance
- Differential repair
- Ignition systems
- Driveshaft repair
- Ignition system repair
- Hydraulic pumps
- Fleet management
- Automatic transmission repair
- Alternative fuel vehicle repair
- Air conditioning systems
- Chassis repair
- Heating systems
- Electrical motor rebuilding
- Codes implementation
- Transmission rebuilding
- Servicing vehicles
- Fluid level testing
- Battery testing
- Heavy equipment repair
- Diagnostics
- Systems troubleshooting
- Equipment fine-tuning
- Emission control systems
- Task prioritization
- Quality assurance
- Safety procedures
- Customer service
Certification
High Rail Insepection
Timeline
Mechanic
Dillon Tire Superstore
01.2021 - 01.2025
Owner/Mechanic
Down South Diesel/Self
02.2006 - 01.2021
Mechanic
Kales Truck and Heavy Equipment
01.1996 - 01.2006
N/A -
JV Martin
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