Gordon Johnson
Peru,USA
Summary
Experienced technical support professional skilled in resolving complex troubleshooting issues and providing user assistance. Proficient in software and hardware diagnostics, with a strong problem-solving focus and commitment to exceptional customer service. Collaborative and adaptable, ensuring effective team dynamics and seamless operations. Recognized for reliability and consistently delivering results in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Support Assistant
Polar King International
08.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Implemented feedback from customers to improve internal knowledge base articles and FAQs.
- Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Coordinated with sales representatives regarding potential upgrades or replacements for dissatisfied customers when necessary.
- Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
- Handled incoming service calls at a 99% answer rate
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
- Site visits to repair and troubleshoot issues that could not be resolved by local resources
HVAC Technician
Summers of Peru
05.2021 - 07.2022
- Perform preventative maintenance on Residential heating and cooling equipment
- Order and procure parts for repairs
- Train other technicians in the basics of the HVAC trade
- Conducted on the Job training for new employees as a ride along
- Proficient with Waterfurnace, Climate master geothermal systems
- Provide tech support for in the field technicians via phone or site visit
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
HVAC Mechanic
Living Essentials
02.2019 - 05.2021
- Maintain all HVAC systems at three different facilities in the Wabash area
- Manage compressed air systems at all facilities and repair as needed
- Repair and PM Boiler systems used for production of product in the food industry
- Establish protocol for troubleshooting and the preventive maintenance of all facility equipment
HVAC/Electrician
Medtronic Inc.
04.2018 - 02.2019
- Maintain and troubleshoot HVAC systems for conditioned CNC Machine shop
- Monitor and control Clean room environment utilizing HVAC systems
- Update building control systems to achieve desired results
- Maintain environment in server rooms
- Troubleshoot and repair all HVAC issues in a timely manner to ensure conditioned space is maintained
Operations Technician
Praxair Incorporated
01.2009 - 04.2018
- Manage daily operations of standalone air separation plants that supply the integrated circuit industry, refractories and reactors
- Conduct daily, monthly and yearly PM's utilizing SMP system.
- Managed plant turnarounds maintaining coordination with contractors and site CSS protocol.
- Responsible for calibration of Rosemount Transmitters, RTD, Thermocouple, and Gas Monitoring equipment
- Responsible for maintaining all electrical, mechanical equipment and pneumatic System
- Complete all preventative maintenance
- Responsible for Programmable Logic controller upgrades on Hydrogen Purifiers utilizing Modicon systems
- Troubleshoot and repair machine down time and board component levels
- Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
Engineer Technician
Global Testing Services, Inc
04.2007 - 01.2008
- Utilized Auto Cad system to layout and design Test stands and electrical controls
- Responsible for Test construction as required per customers Engineering Specifications
- Extensive knowledge of PLC installation and programming
- Gained extensive knowledge in Integrated circuit troubleshooting and design
- Responsible for maintaining and modifying all testing equipment and plant services
- Retrofitted and redesigned deep cycle cascade refrigeration systems
- Extensive knowledge of Microsoft Excel and Microsoft Word
- Responsible for all equipment calibrations and records following A2LA and QS9000 guidelines
HVAC Service Technician
Bartholomew Comfort Service
08.2006 - 04.2007
- Troubleshoot and Repair all residential equipment
- Responsible for interaction with vendors supplying parts and equipment
- Obtained new business and customer satisfaction
- Effectively communicated with other service technicians and helped with any problems that they are having
- Experienced in customer service
- Obtain blueprints and quote jobs based on measurements from blueprints
- Effectively obtained and scheduled my own service work and sales meetings
- Entrusted to work unsupervised
- Extensive computer skills (Word and Excel)
CNC Machinist
Biomet Incorporated
03.2004 - 04.2006
- Qualified to setup and operate CNC machinery
- Skilled in troubleshooting programs to correct engineering problems
- Expert on creating programs to revise parts in inventory to new engineering specs utilizing CAD software
- Responsible for all quality aspects of manufactured parts
- Utilized a wide variety of quality instruments including a Convex Measuring Machine
- Worked with Titanium, Cobalt, Arcom, Stainless steels, Radell and Polymers
- Responsible for keeping my work center on schedule
- Qualified to setup and operate CNC Lathes, Mills and Charmilles EDM
- Team oriented
Education
No Degree - Electronic Engineering Technology
DeVry University
Chicago01.2014
No Degree - Architectural Engineering Technology
ITT Technical Institute
Fort Wayne, IN12.1993
High School Diploma -
Tippecanoe Valley High School
Mentone, IN01.1992
Skills
- C Programming
- Java Programming
- PCB Layout
- Power Supply Circuit Design
- Data Collection Methodology
- CNC Programming
- SMT Layout and Troubleshooting
- VHDL Programming
- HART Communication Protocol
- Cryogenic Process
- Project Management
- HVAC
- Electrical
- Troubleshooting
- Maintenance
- Calipers
- CNC Lathe
- CAD
- SolidWorks
- Micrometer
- C#
- Visual Basic
- Allen Bradley RS Logix Software
- MPLAB Software
- Multi-sim Simulation Software
- AutoCAD
- Programming two and three axis CNC Machinery utilizing M and G codes
- CMM
- Allen Bradley, Schneider, PLC's
- Integrated circuitry troubleshooting and design
- Refrigeration design and troubleshooting
- EPA-Universal Technician
- Remote support
- VPN configuration
- Cascade Refrigeration systems
- A2L Certificate
Certification
- EPA Universal HVAC Certification
- EPA Type II
- EPA Type III
Languages
Spanish
Elementary
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsPaid time offTimeline
Technical Support Assistant
Polar King International
08.2022 - Current
HVAC Technician
Summers of Peru
05.2021 - 07.2022
HVAC Mechanic
Living Essentials
02.2019 - 05.2021
HVAC/Electrician
Medtronic Inc.
04.2018 - 02.2019
Operations Technician
Praxair Incorporated
01.2009 - 04.2018
Engineer Technician
Global Testing Services, Inc
04.2007 - 01.2008
HVAC Service Technician
Bartholomew Comfort Service
08.2006 - 04.2007
CNC Machinist
Biomet Incorporated
03.2004 - 04.2006
High School Diploma -
Tippecanoe Valley High School
No Degree - Electronic Engineering Technology
DeVry University
No Degree - Architectural Engineering Technology
ITT Technical Institute
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