Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gordon McClain

Spring,Texas

Summary

Collaborative Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Territory Director

Visionworks
04.2019 - Current
  • Analyzes the business, creating and communicating clear action plans that optimize results.
  • Leads and drives quality and improvement in the company to deliver on all key performance indicators.
  • Manages profits and expenses and ensures proper usage of company funds.
  • Implementation of business strategies, increasing revenue, and effectively targeting new markets.
  • Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
  • Trains and guides team members to maintain high productivity and performance metrics.
  • Implementation of innovative programs to increase employee loyalty and reduce turnover.
  • Observes each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Builds a bench of talent internally and externally to be ready for placement.
  • Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
  • Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
  • Manages operational execution and ensures brand standards are met in accordance with Company direction.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Creates an inspiring and inclusive work environment reflective of the brand.

Senior Market Manager

LensCrafters
11.2013 - 03.2019
  • Networked in market to build partnerships and connections with prospects.
  • Achieved monthly sales targets consistently by pursuing new business.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Ensured the LensCrafters team provides unsurpassed Customer Service
  • Provided training and coaching to the team leveraging Company provided programs
  • Analyzed reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attracted and hirered highly engaged team to ensure the store has the right people in the right place at the right time
  • Partnered with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs

Store Manager/District Manager in Training

Express
06.2003 - 11.2013
  • Attracted and retained talent to support the needs of the district, region, and brand
  • Led the talent acquisition, immersion, education, and retention of store management
  • Focused on continuous talent development to build a succession of future leaders
  • Drove profitable sales through effective business analysis
  • Identified operational and financial opportunities to address current business challenges and create action plans to deliver desired results
  • Taught and developed leaders in operations and ensure consistency across stores within their district
  • Possessed strong business acumen with the ability to flex, adjust and pivot to internal and external factors to drive results
  • Led performance management through coaching and adherence to company standards
  • Taught and ensured visual merchandising to brand direction across market
  • Provided daily leadership that motivates teams to achieve
  • Taught, developed and model exceptional customer in store interactions

Education

Bachelor of Science - Psychology

University of Houston - Downtown
Houston, TX
06.2002

Skills

  • Budget Control
  • Project Coordination
  • Business Planning
  • Business Development
  • Staff Development
  • Operations Management
  • People Management
  • Organizational Development
  • Financial Management
  • Strategic Planning
  • Verbal and written communication
  • Crisis Management
  • Hiring and Retention
  • Talent Acquisition
  • Charismatic Leader

Accomplishments

    Visionworks:

  • Managed 35 stores with an annual volume of 40 million
  • Increased top line sales over last year 5 years in a row.
  • Increased profitability and EBITDA 5 years in row.
  • Top 3 in EBITDA 2021/2022
  • Retail liaison for Visionworks marketing strategy
  • Developed retail exam tracker tool
  • Helped developed store daily huddle sheet for Sub-lease market
  • Onboarding mentor for new Territory Directors.
  • Created monthly doctor engagement call.
  • Co-led doctor engagement strategy for company
  • Helped implement new POS system for Zone.
  • Standardized Territory Directors cadence and calendar planning for the zone.
  • Training captain for excel, P&L and operation excellence

    • LensCrafters:

  • Managed 8 stores with and annual volume of 13 million.
  • Increased topline sales 5 years in a row.
  • Helped implement new pos for entire region.
  • Regional trainer for all new store managers.
  • Regional visual manager.
  • 3 time presidents club winner for top line sales.
  • Launched LensCrafters in Macy's brand in region.
  • Recruited and hired all positions for region
  • Regional captain for loss prevention
  • Reduced shrink and loss in region 3 years in a row.

    • Express:

  • Store manager of highest volume store in company, with annual sales of 6.5 million.
  • Presidents club winner for top line sales 7/10 years.
  • District onboarding coach.
  • District loss prevention captain.
  • District visual coach.
  • Product tester/placement for entire company.
  • Advisor for product purchasing and product implementation

Timeline

Territory Director

Visionworks
04.2019 - Current

Senior Market Manager

LensCrafters
11.2013 - 03.2019

Store Manager/District Manager in Training

Express
06.2003 - 11.2013

Bachelor of Science - Psychology

University of Houston - Downtown

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Gordon McClain