Gordon McClain
Spring,Texas
Summary
Collaborative Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Territory Director
Visionworks
175 E. Sam Houston St.
04.2019 - Current
- Analyzes the business, creating and communicating clear action plans that optimize results.
- Leads and drives quality and improvement in the company to deliver on all key performance indicators.
- Manages profits and expenses and ensures proper usage of company funds.
- Implementation of business strategies, increasing revenue, and effectively targeting new markets.
- Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
- Trains and guides team members to maintain high productivity and performance metrics.
- Implementation of innovative programs to increase employee loyalty and reduce turnover.
- Observes each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Builds a bench of talent internally and externally to be ready for placement.
- Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
- Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
- Manages operational execution and ensures brand standards are met in accordance with Company direction.
- Drafted and distributed reports to assist board members with critical business decisions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Creates an inspiring and inclusive work environment reflective of the brand.
Senior Market Manager
LensCrafters
4000 Luxottica Place, Ohio
11.2013 - 03.2019
- Networked in market to build partnerships and connections with prospects.
- Achieved monthly sales targets consistently by pursuing new business.
- Coached sales team members in effective selling strategies and closing techniques.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Ensured the LensCrafters team provides unsurpassed Customer Service
- Provided training and coaching to the team leveraging Company provided programs
- Analyzed reporting to create and implement action plans to improve store KPIs, including:
- NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
- Attracted and hirered highly engaged team to ensure the store has the right people in the right place at the right time
- Partnered with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Store Manager/District Manager in Training
Express
Columbus, OH
06.2003 - 11.2013
- Attracted and retained talent to support the needs of the district, region, and brand
- Led the talent acquisition, immersion, education, and retention of store management
- Focused on continuous talent development to build a succession of future leaders
- Drove profitable sales through effective business analysis
- Identified operational and financial opportunities to address current business challenges and create action plans to deliver desired results
- Taught and developed leaders in operations and ensure consistency across stores within their district
- Possessed strong business acumen with the ability to flex, adjust and pivot to internal and external factors to drive results
- Led performance management through coaching and adherence to company standards
- Taught and ensured visual merchandising to brand direction across market
- Provided daily leadership that motivates teams to achieve
- Taught, developed and model exceptional customer in store interactions
Education
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TX06.2002
Skills
- Budget Control
- Project Coordination
- Business Planning
- Business Development
- Staff Development
- Operations Management
- People Management
- Organizational Development
- Financial Management
- Strategic Planning
- Verbal and written communication
- Crisis Management
- Hiring and Retention
- Talent Acquisition
- Charismatic Leader
Accomplishments
- Managed 35 stores with an annual volume of 40 million
- Increased top line sales over last year 5 years in a row.
- Increased profitability and EBITDA 5 years in row.
- Top 3 in EBITDA 2021/2022
- Retail liaison for Visionworks marketing strategy
- Developed retail exam tracker tool
- Helped developed store daily huddle sheet for Sub-lease market
- Onboarding mentor for new Territory Directors.
- Created monthly doctor engagement call.
- Co-led doctor engagement strategy for company
- Helped implement new POS system for Zone.
- Standardized Territory Directors cadence and calendar planning for the zone.
- Training captain for excel, P&L and operation excellence
- Managed 8 stores with and annual volume of 13 million.
- Increased topline sales 5 years in a row.
- Helped implement new pos for entire region.
- Regional trainer for all new store managers.
- Regional visual manager.
- 3 time presidents club winner for top line sales.
- Launched LensCrafters in Macy's brand in region.
- Recruited and hired all positions for region
- Regional captain for loss prevention
- Reduced shrink and loss in region 3 years in a row.
- Store manager of highest volume store in company, with annual sales of 6.5 million.
- Presidents club winner for top line sales 7/10 years.
- District onboarding coach.
- District loss prevention captain.
- District visual coach.
- Product tester/placement for entire company.
- Advisor for product purchasing and product implementation
Visionworks:
LensCrafters:
Express:
Timeline
Territory Director
Visionworks
04.2019 - Current
Senior Market Manager
LensCrafters
11.2013 - 03.2019
Store Manager/District Manager in Training
Express
06.2003 - 11.2013
Bachelor of Science - Psychology
University of Houston - Downtown