Summary
Overview
Work History
Education
Skills
References
Licensesandproficiencies
Affiliations
Timeline
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Gordon Miller

Chicago,IL

Summary

Driven leader focused on enhancing guest satisfaction, optimizing operations, and fostering team excellence to achieve organizational success.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Goddess and the Baker
Chicago, Illinois
01.2024 - Current
  • Guest Experience Leadership: Prioritize guest satisfaction through hands-on engagement, including table touches, cultivating regulars, and ensuring service excellence.
  • Operational Oversight: Assist in planning, directing, and maintaining daily restaurant operations, ensuring compliance with company standards.
  • Team Development: Train, motivate, and manage staff to uphold service quality and productivity.
  • Cost Management: Monitor labor and inventory costs, optimize budgets, and ensure profitability.
  • Catering and Event Coordination: Oversee catering orders and client satisfaction, managing logistics and communications.
  • Facility and Quality Control: Maintain a clean, functional, and welcoming environment, supervising adherence to quality and safety standards.

General Manager

8Hospitality (Hubbard Inn)
03.2022 - 08.2023
  • Develop and implement strategic plans and business initiatives to drive growth and profitability
  • Manage and mentor a team of employees, providing guidance and support to ensure high levels of productivity and engagement
  • Oversee day-to-day operations of the organization, ensuring systems and policies are in place to optimize efficiency and quality
  • Cultivate strong relationships with clients, vendors, and key stakeholders to drive business success
  • Analyze financial statements and business metrics to identify areas for improvement and optimize performance
  • Develop and manage budgets, allocating resources and expenses in alignment with strategic priorities
  • Stay up-to-date with industry trends and best practices to ensure ongoing innovation and competitive advantage
  • Ensure compliance with regulatory requirements and company policies
  • Manage risk and ensure business continuity through effective planning and execution
  • Foster a positive company culture that values collaboration, innovation, and accountability

FOH Manager

Nuovo (Italian Kosher Fine Dining)
Lincolnwood, USA
01.2020 - 01.2022
  • Managed sales and staffing strategies to increase profitability and staff retention
  • Developed new programs to contribute to the profits and success of the business
  • Trained staff to implement new initiatives and upgrades to service
  • Responsible for customer satisfaction and resolution of any issues that may arise
  • Contributed to weekly meetings with management and principles
  • Ensured that every customer had an exceptional experience
  • Event planning: wine and beer tastings, bat mitzvahs, weddings
  • Coordinated private events for various companies
  • Counted inventory thoroughly with bar backs and bar managers
  • Ability to multitask and work well in fast paced environments
  • First point of contact for staff to ensure a positive work environment

FOH Manager

Old Grounds Social
Lincoln Park, USA
01.2018 - 01.2019
  • Handled any customer complaints and provided exceptional service recovery
  • Responsible for customer satisfaction and resolution of any issues that may arise
  • Trained staff to implement new initiatives and upgrades to service
  • Always looked for areas of concerns and brainstormed ideas with Management Team

Education

Certificate of Completion -

Chicago Real Estate School
01.2017

International Business, Marketing

Lewis University
Romeoville, IL
01.2017

Skills

  • Training and development skill
  • Strategic planning skill
  • Team leadership strength
  • Business operations background
  • Budgeting and cost control
  • Food safety and sanitation

References

Available upon Request

Licensesandproficiencies

  • Illinois Real Estate License, 01/01/18 - Present
  • Conversational Spanish
  • Computer Skills: Microsoft Office Suite (Excel, Access, PowerPoint, and Word)

Affiliations

  • Co-founded the Entrepreneurship Club at Lewis University.
  • Volunteered at Melody Mart's Summer Music Camp for kids.
  • Volunteer at a Soup Kitchen in West Town to help feed people in distress.

Timeline

Assistant General Manager

Goddess and the Baker
01.2024 - Current

General Manager

8Hospitality (Hubbard Inn)
03.2022 - 08.2023

FOH Manager

Nuovo (Italian Kosher Fine Dining)
01.2020 - 01.2022

FOH Manager

Old Grounds Social
01.2018 - 01.2019

Certificate of Completion -

Chicago Real Estate School

International Business, Marketing

Lewis University

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Gordon Miller