Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gordon Monyei

Midland,TX

Summary

Adaptable Salesforce Administrator boosts performance of Salesforce systems and products. Utilizes strong analytical skills to research market trends, leads and contacts. Drafts error, bug and malfunction reports and performs maintenance and troubleshooting tasks.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

Manifest & Company Inc. (Salesforce Consulting Par
Midland, TX
04.2024 - Current
  • Developed and tested custom Salesforce solutions to meet customer requirements.
  • Provided training and support for clients on the use of Salesforce products.
  • Performed data migration from legacy systems into Salesforce CRM.
  • Integrated third-party applications with Salesforce using web services.
  • Created reports and dashboards in Salesforce to track key performance indicators.
  • Developed Apex triggers, classes, VisualForce pages and components to customize Salesforce features.
  • Implemented security protocols to ensure data integrity within the system.
  • Documented system design, configuration, testing processes and results.
  • Monitored application performance and provided solutions to optimize operations.
  • Collaborated with stakeholders to define business objectives and develop functional requirements for new implementations or upgrades.
  • Resolved technical issues related to integration, customization and implementation of Salesforce applications.
  • Identified potential process improvements based on customer feedback.
  • Assisted in developing a strategy for long term maintenance of the Salesforce environment.

Salesforce Business Analyst

Kanshe Infotech
Midland , TX
02.2020 - 03.2022
  • Gathered requirements from stakeholders and translated into functional specifications.
  • Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
  • Provided expertise in developing and maintaining Salesforce applications using VisualForce, Apex, Lightning Components, JavaScript, JQuery, HTML5, CSS3 and SOQL.
  • Configured custom objects, fields, page layouts, record types for various business units within Salesforce.
  • Created reports and dashboards to monitor customer data trends.
  • Integrated Salesforce with external systems such as ERP systems and payment gateways.
  • Automated processes using Workflows and Process Builder and Flow Builder to improve operational efficiency.
  • Performed Data Migration activities between different environments and used different tools like Dataloader.io or Jitterbit for data import and export operations.
  • Coordinated with developers on coding best practices and standards while ensuring that all development is performed in accordance with established guidelines.
  • Assisted users in troubleshooting issues related to Salesforce application usage and functionality.
  • Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
  • Identified areas where existing business processes can be improved through automation or customization of Salesforce applications.
  • Monitored performance of sales force applications; identified bottlenecks; recommended improvements accordingly.
  • Analyzed business needs of customers and provided solutions by leveraging the features of Salesforce platform including Force.com sites and Communities portal setup .
  • Developed training materials for users on how to use new features implemented in the organization's CRM system effectively.
  • Collaborated with cross-functional teams such as IT personnel and end-users to ensure successful implementation of projects.
  • Trained users on effective utilization of CRM system capabilities by providing hands-on instructions during user acceptance testing sessions.

Financial Analyst

Trustfund Pension Limited
FCT Abuja , Abuja Nigeira
10.2011 - 11.2019
  • Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
  • Identified discrepancies in financial data and recommended corrective actions to resolve them.
  • Analyzed trends in financial performance to identify areas for improvement.
  • Prepared detailed reports on financial status of clients' investments.
  • Developed strategies to improve efficiency of business operations and reduce costs.
  • Conducted research into industry-specific market conditions and competitor analysis.
  • Assessed potential risks associated with new investments or acquisitions.
  • Evaluated complex financial information from multiple sources to make sound recommendations.
  • Provided guidance on investment decisions based on current economic trends and forecasts.
  • Drafted presentations summarizing key findings from financial analyses.
  • Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
  • Collaborated with other departments to ensure accurate budgeting and forecasting processes were followed.

Education

Certification - Business Analytical Science

Texas Tech University
Lubbock, TX
11-2023

Master of Arts - Society & Developmental Studies

University of Abuja
Abuja Nigeria
08-2019

Bachelor of Science - Economics

Chukwuemeka Odumegwu Ojukwu University
Anambra State Nigeria
09-2009

Skills

  • CPQ Configuration
  • Salesforce Administration
  • Salesforce Security
  • Visualforce development
  • Lightning Components
  • Service Cloud Expertise
  • Einstein Analytics
  • Sales Cloud Expertise
  • Community Cloud Expertise
  • Salesforce Configuration
  • Stakeholder Management
  • Agile Methodology
  • Dashboard creation
  • Business Analysis
  • Workflow Management
  • User Training
  • Requirements Gathering
  • Process Automation
  • Solution Design
  • Data Migration
  • Security management
  • Territory Management
  • Data Management

Certification

  • Certified Salesforce Administrator.
  • Certified Salesforce Services Cloud Consultant.
  • Certified Salesforce Sales Cloud Consultant.
  • Certified Business Analyst.

References

References available upon request.

Timeline

Salesforce Consultant

Manifest & Company Inc. (Salesforce Consulting Par
04.2024 - Current

Salesforce Business Analyst

Kanshe Infotech
02.2020 - 03.2022

Financial Analyst

Trustfund Pension Limited
10.2011 - 11.2019

Certification - Business Analytical Science

Texas Tech University

Master of Arts - Society & Developmental Studies

University of Abuja

Bachelor of Science - Economics

Chukwuemeka Odumegwu Ojukwu University

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Gordon Monyei