Gordon Nie
Honolulu,HI
Summary
Dynamic Front of House Associate with proven customer service expertise at Oh My Grill, enhancing guest satisfaction through exceptional service and effective complaint resolution. Skilled in cash handling and maintaining food safety standards, I fostered loyalty among returning customers while training new hires to ensure a cohesive team environment.
Developed strong communication and problem-solving skills in high-paced customer service environment. Adaptable and ready to bring these transferable skills into new field with focus on achieving positive outcomes. Open to exploring opportunities that leverage background in guest relations and service excellence.
Offering strong foundation in customer service and effective communication, ready to learn and grow in dynamic environment. Delivers ability to quickly adapt and understand needs of guests. Ready to use and develop organizational and interpersonal skills in [Desired Position] role.
Customer service professional well-versed in managing front-of-house operations. Known for enhancing guest satisfaction and streamlining service processes. Reliable team player who adapts to changing needs effortlessly, ensuring smooth operations and positive guest experiences.
Professional hospitality expert prepared for this role with strong focus on team collaboration and achieving results. Skilled in customer service, conflict resolution, and multitasking. Reliable and adaptable, excelling in high-pressure environments and ensuring seamless guest experiences. Known for strong communication and problem-solving abilities, driving positive outcomes and customer satisfaction.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Associate
Oh My Grill
01.2025 - Current
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Managed inventory levels of front-of-house supplies, reducing waste and controlling costs.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Nursing
Moanalua High School
Honolulu,HI05-2029
Skills
- Customer service expertise
- Phone etiquette
- Food safety awareness
- Cash handling proficiency
- Professional appearance
- Guest relations
- Foreign language skills
- Greeting guests
- Money handling
- Order taking
- Complaint handling
- Payment processing
Certification
AHA Basic Life Support provider, Fast CPR, 2024-2026
Languages
Chinese (Cantonese)
Limited Working
Timeline
Front of House Associate
Oh My Grill
01.2025 - Current
Nursing
Moanalua High School
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