GORDON NSIAH

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

• I worked on Agent Payments Projects with Toyota Financial Services where I leveraged our data to
  understand who and why customers make Agent Payments (calling to make payments) and gave
  recommendations that can reduce Agent Payments up to 400k annually and reduce the cost of payments
  up to $5million annually.
• I was able to build an automated Monthly Performance (MPR) Dashboard using SQL and PowerBI,
  that helped management to track the company's performance in real time without waiting for the end of
  the month. This dashboard was connected to multiple data sources ( SQL Database, Excel ) from each
  of the departments in the organization.
• I also work with a team from Nigeria on predictive modeling projects using Python. We looked at
  customer churn prediction, that is whether or not a customer is going to leave us. We created the model
  using Regression, Decision Trees, and Random Forest from Python (Jupiter Notebook) and did a
  comparison for the best model.