Gordon Parker
Indianapolis,IN
Summary
Dynamic Installer Service Specialist with a proven track record at Trinity Lighting, enhancing installation processes and boosting team productivity through effective training. Skilled in technical troubleshooting and customer service, I leverage extensive industry knowledge to deliver exceptional results and ensure safety compliance in all operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Installer Service Specialist
Trinity Lighting
04.2022 - 11.2024
- Streamlined installation processes by identifying areas for improvement in procedures or workflows.
Installation and Service Technician
CSC ServiceWorks
04.2021 - 08.2022
- Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
- Contributed to company growth by upselling additional services and products when applicable during customer interactions.
- Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
- Increased team productivity by providing on-the-job training to junior technicians in installation and repair procedures.
Service Technician
Oreillys Auto Parts
01.2019 - 07.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Electrical Apprentice
Kopec Electric
02.2007 - 10.2017
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Education
High School Diploma -
Thomas Carr Howe High School
Indianapolis, INSkills
- Installation procedures
- Equipment maintenance
- Diagnostic testing
- Customer service
- Electrical wiring
- Safety compliance
- Technical troubleshooting
- Industry knowledge
Accomplishments
- Supervised team of [Number] staff members.
Certification
Automotive Skills 8+Years
Electric Skills 10+Years
Driving !0 Years 26ft-40ft trucks
Osha certified
Timeline
Installer Service Specialist
Trinity Lighting
04.2022 - 11.2024
Installation and Service Technician
CSC ServiceWorks
04.2021 - 08.2022
Service Technician
Oreillys Auto Parts
01.2019 - 07.2020
Electrical Apprentice
Kopec Electric
02.2007 - 10.2017
High School Diploma -
Thomas Carr Howe High School
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