Gordon Rempel
Guerneville,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
27
27
years of professional experience
Work History
Co-Owner
Treehouse Craft Distillery, LLC
09.2016 - Current
- Co-founded and manage daily operations of a craft distillery, overseeing production, marketing, and sales
- Develop and implement business strategies to enhance brand visibility and profitability.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Superhost
Airbnb
06.2013 - Current
- Airbnb Superhost with over 400 5-star reviews
- Manage guest reservations, including accepting or declining trip requests
- Communicate with guests to answer questions and ensure a smooth check-in and check-out process
- Prepare properties by ensuring they are fully equipped with amenities and ready for guest arrival
- Maintain and optimize property listings by writing engaging titles and descriptions, updating photos, and adjusting pricing
- Keep calendar and pricing up-to-date, managing seasonal rates and weekly discounts
- Conduct pre-visit inspections to ensure property quality and address repairs or upgrades as needed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Account Executive
Alu Inc.
02.2006 - 08.2016
- Cultivated and managed key account relationships, achieving over $10M in annual sales
- Collaborated with teams to drive results and maintain high levels of customer satisfaction
- Oversaw project completion while managing relationships with all stakeholders.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
Visual Merchandising Manager
Apple Inc.
06.2003 - 02.2006
- Developed global strategies to enhance brand identity and create immersive customer experiences
- Created and implemented merchandising plans for product launches, campaigns, and store resets
- Designed store layouts and determined requirements for signage, digital content, and product displays
- Coordinated with Geo-based teams and cross-functional departments to ensure successful local implementation
- Regularly presented to leadership and cross-functional partners, supporting store operations and new openings.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Streamlined workflow processes by developing guidelines for efficient display teardowns and resets during peak seasons.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Spearheaded seasonal decoration plan, creating immersive shopping experience that drove increased foot traffic.
- Collaborated with marketing and sales teams to create cohesive in-store and window displays that aligned with promotional campaigns.
- Achieved cohesive brand image by selecting and overseeing installation of fixtures, lighting, and graphics.
Visual Merchandising Manager
Gap Inc.
09.1997 - 05.2003
- Directed visual merchandising strategies to meet global and regional customer needs, resulting in increased earnings
- Produced quarterly store plano-grams and Lookbooks to guide seasonal visual direction
- Collaborated with Design, Production, and Inventory Management teams to align product strategies with customer demands
- Ensured optimal product placement in stores to achieve financial objectives and growth targets.
Education
Some College (No Degree) -
Michigan State University
East Lansing, MISome College (No Degree) -
Wayne State University
Detroit, MISkills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Inventory Management
- Customer Relationship Management (CRM)
- Staffing
- Marketing expertise
- Partnership Development
- Partnership cultivation
- Customer Service
- Desktops, Laptops, and Mobile Devices
Timeline
Co-Owner
Treehouse Craft Distillery, LLC
09.2016 - Current
Superhost
Airbnb
06.2013 - Current
Account Executive
Alu Inc.
02.2006 - 08.2016
Visual Merchandising Manager
Apple Inc.
06.2003 - 02.2006
Visual Merchandising Manager
Gap Inc.
09.1997 - 05.2003
Some College (No Degree) -
Michigan State University
Some College (No Degree) -
Wayne State University
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