Gordon Sampson II
Chevy Chase,MD
Summary
Enterprise IT Executive with 25 years of experience in architecting, implementing and managing hybrid infrastructure environments. Expertise in aligning enterprise architecture frameworks with business strategies. Led large-scale infrastructure transformations, optimizing service delivery and enhancing operational efficiency through high-performing technical teams. Transformational leader with expertise in Hybrid Cloud Architecture, Cybersecurity, and Technical Service Delivery. Proven in directing and implementing infrastructure modernization and enhancing IT governance to drive operational efficiency.
Overview
26
26
years of professional experience
9
9
Certifications
Work History
Director, Enterprise Infrastructure
University of the District of Columbia
Washington, District of Columbia
11.2023 - Current
- Directed enterprise IT operations across a hybrid environment (Microsoft Azure / O365 and on-prem), supporting 30,000 identities and 5,000 users with 300+ TB of data.
- Directed, architected, and executed a $50M infrastructure modernization initiative, including deployment and optimization of Dell server and storage platforms, network redesign leveraging Cisco switching/routing, and secure cloud integration with Azure.
- Directed enterprise infrastructure stack, optimizing virtualization clusters (VMware/Hyper-V), SAN/NAS storage, backup systems, and Cisco-based network infrastructure (switches, routers, firewalls, VPNs) to ensure reliable operations.
- Designed and implemented disaster recovery and business continuity solutions incorporating cloud-based replication, on-prem backup, and failover strategies aligned to RTO/RPO objectives.
- Led NIST 800-171 compliance implementation, integrating Azure AD identity controls, MFA, endpoint protection, and network security segmentation.
- Oversaw telecommunications architecture including ISP and carrier services (Comcast, Verizon, T-Mobile), ensuring redundancy, bandwidth optimization, and high availability for campus connectivity.
- Chaired Change Advisory Board (CAB), implementing ITIL governance to enhance compliance and operational efficiency across infrastructure and application layers.
- Acted as senior escalation point across OSI layers, resolving complex issues across network, compute, and cloud environments.
- Directed 160+ vendors, negotiating contracts and ensuring SLA compliance to maintain service quality across infrastructure, cloud, and telecom providers.
Director, Service Delivery
Konica Minolta Business Solutions US
Washington, District of Columbia
06.2014 - 04.2023
- Directed delivery of managed IT services across enterprise client environments, supporting Cisco-based networks, Microsoft Azure/O365 platforms, virtualization infrastructure, and endpoint ecosystems.
- Led 100+ engineers and architects delivering solutions across routing/switching, firewall security, VPN connectivity, VMware/Hyper-V virtualization, and Dell infrastructure platforms.
- Oversaw design and support of multi-site networks, including VLAN segmentation, routing protocols, firewall rule sets (ACLs, NAT), and secure remote access solutions.
- Managed telecommunications and WAN connectivity across client environments, including Comcast, Verizon, and T-Mobile circuits, ensuring redundancy and performance optimization.
- Implemented enterprise monitoring, incident response, and ITIL-based service management processes, improving SLA adherence and reducing MTTR.
- Increased regional profitability by 400% through capacity planning, utilization modeling, and service delivery optimization.
- Led infrastructure transformation initiatives including cloud migrations to Azure, data center consolidations, and cybersecurity remediation programs.
- Piloted AI-driven knowledge management (IBM Watson/CrushBank) to enhance technical resolution capabilities.
- Reduced project overruns by 60% through structured governance and technical validation frameworks.
Virtual Chief Information Officer (vCIO)
Dataprise
Rockville, Maryland
10.2011 - 06.2014
- Managed enterprise IT service delivery across 700+ client environments, supporting network, server, and cloud infrastructure with ~180,000 annual support hours and $25M in revenue.
- Designed KPI dashboards to monitor SLA compliance, incident trends, and infrastructure performance, enhancing decision-making capabilities.
- Built and managed technical sales pipeline (~6,000 opportunities annually), aligning solutions with client infrastructure architectures.
- Acted as Virtual CIO, aligning IT strategy, infrastructure architecture, and security frameworks with business objectives while advising executive stakeholders.
- Executed full-scale Information Assurance audit, authoring 200+ pages of validated policies and controls to strengthen compliance framework.
- Designed and supported enterprise environments including Cisco networking (VLANs, STP), firewall configurations (ACLs, NAT, VPNs), VMware ESXi clusters, and Dell server/storage platforms (20TB+ SAN).
- Executed infrastructure scaling initiatives supporting growth from 50 to 400+ users across network, compute, and storage layers.
- Provided hands-on escalation support troubleshooting network latency, firewall misconfigurations, virtualization constraints, and storage bottlenecks.
- Administered Windows Server environments (Active Directory, DNS/DHCP, Group Policy) and supported identity/access management controls.
- Managed telecommunications connectivity including ISP coordination and circuit optimization across client environments.
- Facilitated technical and executive briefings to align infrastructure performance and risk posture with business priorities, driving strategic IT initiatives.
Manager, Support Center
TerpSys (Terrapin Systems)
Rockville, MD
10.2003 - 09.2011
- Supported 6,500 end users at National Cancer Institute, enhancing user experience and resolving technical issues.
- Developed and launched IT support center utilizing ITSM tools and processes, effectively managing 30,000+ annual requests.
- Implemented infrastructure solutions for Cisco networking, Windows server environments, and virtualization platforms, improving service reliability.
- Improved engineering utilization by 50% through workflow optimization and service standardization.
Network Administrator
Georgetown University Medical Center
Washington, District of Columbia
06.2000 - 10.2003
- Administered enterprise network infrastructure with Cisco routing/switching and Microsoft server technologies, ensuring reliable connectivity for 2,000 users.
- Led migration from Novell to Microsoft Active Directory, enhancing user management and security protocols.
- Supported PeopleSoft ERP and data warehouse systems, facilitating data accessibility and reporting for business operations.
Education
MBA - Business Administration
University of Maryland Global Campus
Hyattsville, MD12-2008
Master of Science - E-commerce
University of Maryland Global Campus
Hyattsville, MD05-2007
Bachelor of Science -
University of Maryland, College Park
College Park, MD08-2000
Skills
- Hybrid Cloud Architecture (Microsoft Azure, Azure AD, O365)
- Cybersecurity & Compliance (NIST 800-171, IAM, MFA, Zero Trust)
- Network Engineering (Cisco routers, switches, firewalls, VPNs)
- Infrastructure Platforms (Dell servers, SAN/NAS storage systems)
- Virtualization (VMware ESXi, Hyper-V)
- Network Performance Optimization
- Disaster Recovery & Business Continuity (RTO/RPO Design)
- IT Governance, ITIL, Change & Incident Management
- Vendor Management, SLA/KPI Engineering
- Technical Service Delivery & Operations Leadership
Certification
ITIL v3 Foundation
Timeline
Director, Enterprise Infrastructure
University of the District of Columbia
11.2023 - Current
Director, Service Delivery
Konica Minolta Business Solutions US
06.2014 - 04.2023
Virtual Chief Information Officer (vCIO)
Dataprise
10.2011 - 06.2014
Manager, Support Center
TerpSys (Terrapin Systems)
10.2003 - 09.2011
Network Administrator
Georgetown University Medical Center
06.2000 - 10.2003
MBA - Business Administration
University of Maryland Global Campus
Master of Science - E-commerce
University of Maryland Global Campus
Bachelor of Science -
University of Maryland, College Park