Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Eagle Scout Rank
Achievements
Timeline
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Gordon Skinner

Pensacola

Summary

Dedicated and adaptable professional with experience in customer service, sales, and operational support across various industries. Skilled in communicating with clients, handling transactions, and managing high-paced work environments. Strong problem-solving abilities, a keen attention to detail, and a willingness to learn hands-on technical skills. Proven ability to multitask, collaborate with teams, and provide excellent service while maintaining efficiency. Seeking an opportunity to apply my skills in a dynamic role, whether in the trades, healthcare administration, or customer services.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Consultant

Trulieve
06.2021 - Current
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Checked guests' photo identification for validity and age requirements.
  • Assisted customers in selecting medical cannabis products based on their needs, preferences, and medical conditions, while ensuring compliance with state regulations.
  • Insured store cleanliness, organization, and compliance with all dispensary policies and legal regulations.
  • Collaborated with team members to maintain inventory accuracy and restock products as needed.

Customer Service Representative

UPS
01.2021 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Host

Zoe's Kitchen Inc.
01.2020 - 12.2020
  • Greeted guests with a warm and friendly attitude, creating a welcoming dining experience.
  • Maintain cleanliness and organization of the host stand and dining area.
  • Provided menus, explained daily specials, and answered guest inquiries about menu items.
  • Handled guest concerns and special request with professionalism and efficiency.
  • Collaborated with kitchen and service staff to ensure timely delivery of meals and a positive dining experience for all guests.



Appointment Setter

Suncor Solar
05.2019 - 08.2019
  • Scheduled appointments for in-home consultations between interested customers and sales representatives.
  • Provided accurate information about solar products, benefits, and financing options to generate leads.
  • Achieved daily and weekly appointment-setting goals, contributing to the companies sales targets.
  • Conducted outbound calls and door-to-door outreach to potential customers, introducing them to solar energy solutions.

Cook/Prep Cook

Sky’s Pizza Pie
09.2018 - 04.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Service Representative

Domino's Pizza
06.2016 - 07.2018
  • Insured fast and efficient order fulfillment, contributing to timely deliveries, and pick ups.
  • Maintain cleanliness of the store, including food, prep areas, dining area, and restrooms, ensuring a safe and welcoming environment.
  • Collaborated with team members to manage high volume rushes and maintain smooth operations during peak times.
  • Provided exceptional customer service by taking orders, answering questions, and addressing concerns in person and over the phone.

Education

High School Diploma -

West Florida High School of Advanced Technology
Pensacola, FL
05-2017

Certificate - Digital Filmmaking And Video Production

F.I.R.S.T. Institute
Pensacola, FL
12-2020

Skills

  • Customer service and communication
  • Sales and appointment setting
  • Teamwork and collaboration
  • Time management and multitasking
  • Food service and handling
  • Problem solving and conflict resolution
  • Cash handling and POS systems
  • Attention to detail
  • Adaptability

Accomplishments

  • Increased guest satisfaction:
  • Consistently received positive feedback from customers for creating a welcoming atmosphere, contributing to repeat business.

  • Upselling success:
  • Regularly exceeded upselling targets by recommending add-ons and promotions, increasing average order value.

  • Goal Achievement:
  • Consistently met or exceeded weekly appointment-setting quotas, contributing directly to company sales targets.

  • Improved patient outcomes:
  • Received positive feedback from patients for recommending effective products, leading to improve symptom management and overall satisfaction with their treatment.

Certification

  • Photoshop CC Certification - Adobe.
  • ServSafe Food Handler's Certification
  • Microsoft Office

Eagle Scout Rank

  • Earned the highest rank and scouting, demonstrating leadership, perseverance, and problem-solving skills.
  • Planned and executed a community service project, managing volunteers, resources, and logistics.
  • Developed teamwork, outdoor survival, and emergency preparedness skills through years of scouting experience.

Achievements

Employee of the Month (3x)

Trulieve - Recognized for outstanding customer service, efficiency, and teamwork.

Timeline

Patient Consultant

Trulieve
06.2021 - Current

Customer Service Representative

UPS
01.2021 - 05.2021

Host

Zoe's Kitchen Inc.
01.2020 - 12.2020

Appointment Setter

Suncor Solar
05.2019 - 08.2019

Cook/Prep Cook

Sky’s Pizza Pie
09.2018 - 04.2019

Customer Service Representative

Domino's Pizza
06.2016 - 07.2018

High School Diploma -

West Florida High School of Advanced Technology

Certificate - Digital Filmmaking And Video Production

F.I.R.S.T. Institute
Gordon Skinner